Forum Discussion

f89f2a4b4d79d514's avatar
10 hours ago

Unable to log into ultimate team

Hello, I’ve been receiving an in game message saying “connecting to ultimate team is not possible at the moment. You will now be returned to the main menu” for the past 4 days on Xbox. I’ve tried everything but nothing works. Can you sort this issue out.

8 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 hours ago

    Thanks! You're getting a fair amount of packet loss. This would be coming from your equipment or ISP. It would be good to go through all of the connection troubleshooting steps here. Also, I'd recommend contacting your ISP to see if they are noticing any issues with your connection.

    Have you checked your ethernet cable for any damage?

  • Ultimate team disconnects for no reason. What’s makes this worse is it finally lets me play and then disconnects again! Meaning I loose my match and Squad battles points! Yet I won’t get any compensation will I? Course not 

  • Pinetari's avatar
    Pinetari
    New Novice
    4 hours ago

    this is all the games i've played I tried both rivals and rush and i get kicked out

  • Pinetari's avatar
    Pinetari
    New Novice
    5 hours ago

    Not only in the menus but in every online game mode, i even get it in in middle of games or in clubs the game keeps disconnecting me
    I can access the ultimate team for like a minute or two sometimes 10min then i get this message. I repaired the game three times, repaired the anticheat and update it, i reinstalled the game. reinstalled the ea game launcher still same issue
    (5 days now can't access the multiplayer mode or even do SBC)

     

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 hours ago

    Hello. When do you get the message about not being able to connect? Is it only happening when you're in the menus for Ultimate Team?

  • Pinetari's avatar
    Pinetari
    New Novice
    9 hours ago

    I have the same issue i couldn't play ultimate team for the past 4 days, but i receive a different error where the game just log out of ultimate team to the main menu with the unable to connect to the ea servers

     

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    9 hours ago

    Hi there. Apologies for the frustration with not being able to play Ultimate Team. Please try deleting your squads. Not the players, just the squads. Then, create an empty squad and try loading in to UT again. Let me know what happens. Thanks!

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