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Arestiel's avatar
Arestiel
Rising Novice
1 month ago

Mass Effect Andromeda "You are not allowed access to online features"

Yes, another one of these. After spending many hours over multiple days discussing this issue with both EA and Steam support I was finally told to just report my issue here. In short, you have probably heard this one before.

When I boot up Mass Effect Andromeda it greets me with the error message "You are not allowed to access the online features of this game". After following the steps outlined in this ( [PC] Mass Effect Online Access Error in Multiplayer Mode | EA Forums - 9200656 ) forum post to no avail I contacted the EA support for the first time. Over the course of a few hours with multiple support agents attempting to help the end result was, that their internal system does not recognize me owning the game in the first place. They instructed me to reach out to Steam support since I had bought the game through them and ask for "the specifics of the purchase" (The automatic translation making it quite difficult to actually follow what exactly they were trying to tell me by the way). So I did just that, with the Steam Support getting back to me after two days stating that on their end all is fine, I own the game and it is registered in their system. Great, back to EA support I was sent.
I explained my issue for what felt like the 100th time and eventually the support agent figured out that yes, indeed, their system does not recognize any ownership on my account of a product key regarding Mass Effect Andromeda. After telling me that they would help me if they could, they said they would report it to their internal team and sent me here to report my issue once more, hence this post.

I have seen multiple posts about this reaching back many years. Some are marked as resolved, others aren't. Lets see my luck

15 Replies

  • Arestiel's avatar
    Arestiel
    Rising Novice
    1 month ago

    My Steam account was created with the name "thegamingguide" but its current display name is "Alyx", I hope this helps.

    The game not being registered to my account is precisely the issue. I can assure you I bought it, I still have the billing information from Steam and the confirmation from Steam Support that on their end the game is registered properly.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Arestiel​ I found one EA account with that EA ID, it has a Steam account but I don't see the Steam name so not sure if it is the correct one. I went through the cases, entitlements, and billing.

    The only EA account I can see has no MEA linked to it. I see the other ME titles, but not Andromeda.

    Can I get your Steam name you use to see if I can locate a different account?

    I also saw EA Play but that is linked to the EA app. If you had it through Steam, I really would not see that and since the games were purchased in Steam, I would see your EA account trying to access the servers, but there isn't a single log reflecting that MEA tried to on this account.

  • Arestiel's avatar
    Arestiel
    Rising Novice
    1 month ago

    Steam ID: 76561198271686805

    EA ID: Arestiel

    I did have various EA play subscriptions over the years, most recently a one month trial of Xbox game pass which includes EA Play I believe. Never through Steam though.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Arestiel​ Hey, can I get your EA ID and Steam ID you use to play the game with?

    Also, did you have EA Play through the EA app or through Steam at any point?

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