Community ManagerArestiel Hey, can I get your EA ID and Steam ID you use to play the game with?
Also, did you have EA Play through the EA app or through Steam at any point?
Steam ID: 76561198271686805
EA ID: Arestiel
I did have various EA play subscriptions over the years, most recently a one month trial of Xbox game pass which includes EA Play I believe. Never through Steam though.
Community ManagerArestiel I found one EA account with that EA ID, it has a Steam account but I don't see the Steam name so not sure if it is the correct one. I went through the cases, entitlements, and billing.
The only EA account I can see has no MEA linked to it. I see the other ME titles, but not Andromeda.
Can I get your Steam name you use to see if I can locate a different account?
I also saw EA Play but that is linked to the EA app. If you had it through Steam, I really would not see that and since the games were purchased in Steam, I would see your EA account trying to access the servers, but there isn't a single log reflecting that MEA tried to on this account.
My Steam account was created with the name "thegamingguide" but its current display name is "Alyx", I hope this helps.
The game not being registered to my account is precisely the issue. I can assure you I bought it, I still have the billing information from Steam and the confirmation from Steam Support that on their end the game is registered properly.
Community ManagerArestiel Thanks, so i searched for that name too. There are two EA accounts that pull up. Both Steam names you provided are linked to a separate EA account. Neither show that either account has attempted to log into the game.
If you have the game installed through Steam, can you log into the EA app? When you go to Andromeda, it should say something about it being in Steam? If a purchase was made in Steam, we have no control over that one.
When you do launch Andromeda, and you are connected to the correct EA account, A, it would show in the EA app, B. I would see a log of your account trying to reach the servers.
There is not a log showing. In The EA app, you should see this. That is how you know which account it is.
