Legacy Account Age Verification Failure

I’ve been extremely frustrated and disappointed since last Thursday, when the new age verification brazilian law was implemented in SWTOR. From that moment on, I have been unable to access the game — not because I’m underage (I’m 31 years old), but because the verification process appears to be failing for older accounts like mine.

My account is very old and was originally linked to an EA/EA Games account that no longer exists, and now the system simply doesn’t verify my age or allow me to proceed. As a result, I was instructed to contact support by email, but the only response I received was that this can only be resolved by telephone support.

The problem is: I’m Brazilian, I don’t speak English, and I have no practical way to call international phone numbers — both because of the language barrier and because I cannot afford the cost of this type of call. Being forced into phone support in another language, for an issue caused by your account verification system, feels completely unfair.

What makes this even worse is that I recently returned to the game and paid for a subscription. Now I’m locked out of a service I’m actively paying for, and I’m being bounced from one channel to another with delays and no real solution. This is extremely disrespectful to the customer and a very poor experience.

I’m asking for a reasonable resolution through an accessible support channel (email or chat), including a way to complete age verification despite the legacy account issue. If that is not possible, then I would like compensation for the lost subscription time and/or a refund for the period I cannot access the game.

Please escalate this issue and provide a solution that does not require an international phone call in English.