Re: Launcher is saying I don't own my store items?

I already owned the base game from when I had origin so the site wouldn't allow me to register the sims 3 base game again.

And now it says the code is invalid. I contacted EA 3 times on this issue and they won't do anything.

Dang I hope that's not the issue. 

I can't fix it ☹️ Ea won't help..

@graceymanors  You couldn't register the code on the Sims 3 Store site either?  I wonder if it went through and didn't tell you.  The easiest way to find out is to see whether you have new SimPoints to redeem: the base game should have given you another 1,000 points.  I believe the prompt to redeem points shows up on My Page, under the portrait and above the list of categories.

If you don't see a prompt to redeem points, contact EA Help on Twitter or Facebook and ask what happened to your CD Key.  A support rep should be able to tell you either way.  You can upload a screenshot of your Steam CD keys to the private chat.

If you don't get anywhere with this either, please let me know, and I'll flag your issue tomorrow.

The agent is telling me the steam version of my game got registered on the wrong account, which I logged into and looked and sure enough the base game is there, but not showing up as owned. However this isn't where all my store content is.I was logged into the wrong account when I registered them. I forget I share a PC now with my nephew. ☹️ I'm waiting to see if Agent can help.

The agent says he's transferred it. But its kind of hard to tell.

@graceymanors  If the code was transferred, you should be able to download your store stuff again, although I'd suggest another clean Sims 3 folder.

Okay, I will go try that. Hopefully this works. I figured buying the games on sale on steam was my chance to have all my PC games on one platform. 

Didn't realize it would cause hiccups.

I am still getting the same message, even with a clean EA folder.

Not as bad as before but still getting it.

Edit: Now the store page itself is telling me I haven't purchased anything.

Finally on chat and once again the agent doesn't understand. They think its an issue with the game itself. Even though I specifiy the store.lol

@graceymanors  For your missing content, the store site may just be having a hiccup.  It happens.

For the CD key, I'd suggest getting a refund for the base game from Steam and then buying it again, but please hold off on that until tomorrow; I'd like to get a second opinion on this issue.  Just don't play the game tonight: Steam allows for refunds for up to two weeks after purchase, but only if you've played for two hours or less.

I had also bought the expansions and DLCs as well. If I refund the base game will that refund those to?

I will wait until tomorrow. 

I bought them seperately. The complete collection didn't come with the base game.

@graceymanors  The refund for the base game should not affect your pack purchases, or at least it didn't affect someone else who did this a while back.  But just to be safe, don't register your packs yet, that is if you haven't already.

I've flagged this thread, but it'll take until tomorrow for someone to look at it.

Ok thanks for flagging it for me. 

I did already register the games and it looks like the dlcs

the agent had transferred to my correct account as they no longer show on the wrong account.

I will check back tomorrow.

Hi there @graceymanors,

Could you check the launcher again now please and let me know if your content is appearing there as owned? 

Let me download a few pages of items and I will see if the message pops up still.

Edit: Nevermind its still giving me the message

I have so much store content, that having to download each piece takes forever just to figure out which items are doing it. It seemed to have been fixed as I got through 3 pages, but now its doing it again.

Here''s what it is doing.

@graceymanors 

I'm sorry you're still having troubles with this error, but thank you for the update!

At this point, I'd recommend reaching out to Steam support for a refund on the base game. Once the refund is processed, you can re-purchase it via Steam and register it to the correct EA account to clear these errors up. 

Unfortunately steam is unable to issue a refund for me as I had already had gameplay of 21 hrs before I realized my store items were installed.

And live chat for EA doesn't seem to be available.

Okay, so I got a refund and rebought the game. Got it registered....and still have the same issue.

So I removed the sims 3 and steam. Redownloaded Origin and the game that way.

And I still have the same issue. It seems like origin is doing the same, but it looks like the steam version because its 1.69 patch

@puzzlezaddict @EA_Solaire 

https://forums.thesims.com/en_US/discussion/808585/what-happened-in-your-sims-3-game-today/p4416

Karritz over on the website is also having the same issue as I am. And she doesn't have/had origin.

@graceymanors  I've just successfully downloaded a world and a set in my macOS (version 1.70) and Windows (1.67/Steam) installs, with no error messages.  So the store isn't down overall, at least not at the moment.

I have a few questions for you.  First, can you ever download anything at all right now?  I often get the "you don't own this item" message the first time I try to download something, but refreshing the store page fixes it.  If you can't download your store content even after refreshing, can you download something that's supposed to be free?  For example, Riverview or one of the free holiday decor sets:

https://store.thesims3.com/setsProductDetails.html?productId=OFB-SIM3:44626

https://store.thesims3.com/setsProductDetails.html?productId=OFB-SIM3:46164

If you start the game, can you login at the Main Menu?  If so, can you download anything from the Downloads Dashboard?  (At the Main Menu, click the three dots and then select Open Downloads Dashboard.)  Please let me know whether you even see any owned items listed there.

And I take it you're currently using an Origin install?  If you have the patience, it would be interesting to know whether the Steam install lets you downloda content now.  You could download only the base game, to save time, if you wanted.

I am able to download some of my items. but some items I'm not. I can login at the main menu just fine, but still get items not owned message.

I'm able to download things from the exchange okay.

I'm back on the steam version. I could not get origin to run properly.

Its mostly the free items that are giving me a message, but occassionally some of my bought items do.

Like out of 16 items on a page, 7 of them will give that message.

After 4 hrs of tedious work I got most of it installed, but I still have the same message.

Karritz is also having the issue where the launcher is telling her the same. And when she's on the site

itself it tells her to buy instead of download.

@graceymanors  I'd be curious to know which items are still affected.  I only tried a few last night, just to see if anything worked at all.  It would be useful to know if affected players have any items in common, or if it's just random.

Still, I'm glad you got most of your content installed, and I hope you can sort out the rest.  If you need more help with that, let me know.

Some of the items giving me issues are: 

Sets:

Morocco Mystique + Cante Captivating

Cante Captivating Set

Farm Fresh Folk Set

A Mid-Century Modern Trailblazer Set

Items:

Inevitable Pain High Heels

Bloomer Blouse

Louise

Halter Dress

Lord Sponge's Computer

Lord Sponge Graphic Tee

Halter with Beads

Faire Folk Jar

Bridgette Skirt

Fairytale

Fifi Youth

Always time for music

Old town style maks

Luckie Duckie

Warbling Wind Chimes

Of course there's much more. I only selected a few.