Nature's calling can't claim claimable rewards.

Finally got my game working again (M4 Max Macbook)! Here's what I did, though I don't know which one in particular solved my issues:

• Deleted the following cache files from my Electronics Arts/The Sims 4 folder: localthumbcache.package and avatarcache.package
• Restarted my game and changed my wifi source to my phone hotspot
• Went to Game Options -> Other unchecked the box for "Online social features access", hit apply. Rechecked it and hit apply again.

Voila! Access to my Gallery again and access to the quest, along with claiming all of my event rewards. 💚

I've finished all the past quests & claimed rewards, yet I'm 5ep short of earning the wooden throne recipe which is still locked! Unsure how to unlock since the other quests were completed.  I can't find how to earn 5ep more to unlock the recipe needed to finish.  For attached pics: No mods, on PC, I'm logged into EA app, & this character is level 10 handiness already.  I've logged out and back in multiple times now, nothing is updating, still stuck behind 5ep. I didn't see any Sims4 updates to download either.
I hope they evaluate how/why they do these quests because they always seem to have some issues...and I hope it's patched before the time limit they've set runs out.

I'm trying to claim my items from Nature Event that is currently going on and I keep getting an error message stating Online Connection Required and underneath it says, "please go online and save your Event status to receive the awards'  Well I really hate to say this, I've been online all the time when playing this game. 

So what gives? 

Below is before I go into the game to play: 

This is in the game: 

Heads up: To clear this is to turn off your VPN or click each item one by one. 

Its doing it to me too and it's frustrating coz I've updated, restarted and connected to the internet.... still not working 

This type of thing is common when the servers are overtaxed. It happens on numerous game sites, and database sites like Ancestry.

Saw this 

I'm having the same issue it let me claim the crafting bench but I can't claim anything else. I even tried to cloud play and claim because it HAS to be online. It's really upsetting 

Do you have mods or CC in your Mods folder? If so, please do a "vanilla" test:  Drag the Mods folder to the desktop and rename it, delete the file called localthumbcache, open the game to test, and exit without saving. Creators generally don't update mods just for temporary events.

I am not able to collect my rewards even though I am connected to my account.

I'm on Mac and while I played Sims 4 back in the day I've only recently started getting back into it. I don't have many saves but I care sooo much about them 😅 I haven't gone messing around with uninstalling and reinstalling or moving folders because I don't have the confidence that I won't break something right now. I'm also gutted I can't complete the quest right now because that outhouse is exactly the thing I'm missing for my perfect off-the-grid lot! Sad to hear that you're having the same problem. 

I've noticed a looott of bugginess when I've been playing in the last few days since updating my game. I constantly have to reset my sims because they just get stuck and don't move and their actions queue keeps resetting itself. It's driving me crazy to play at the moment. I've never had these issues before so hopefully it's just some teething problems with the new pack release. 🤞

I'll let you know if it gets resolved for me!