Hello, my “My Favorites” tab from the gallery is not working properly, it says “No Results Found” and I don’t understand, I’ve already tried to fix my internet but that wasn’t it, I restarted my ps4 and still not working. If anyone could help please do so because It’s really annoying.
@TheGerto2 When you open the gallery, you use the L1 (LB) or R1 (RB) button to tab to your profile. Once in the profile select "View Catalogue" there will be a selection on the right side that says "View Content By" then select "My Favorites"
You may also want to make sure the "Categories" has "all" selected.
Edit: Wording and spelling.
I also have this problem on PS4. Yes, I’ve gone to the View Catalogue, picker the My Favorites selection, I set the Category to all, I even fiddled with the packs checkmarks (setting to base game then all packs, and choosing the packs that I did own) and still got no results despite me favoriting a good amount of items. Had this problem for a good while now, like, a few days after the online Gallery opened to console players.
@Telky_Telk You may want to try powering down your console.
Turning off the power completely
You can turn off your PS4 system in any of these ways.
When you turn off your system, the display darkens, the power indicator blinks white, and then turns off.
I power off my PS4 completely all the time when I’m done playing. The problem with my favorites gallery still persists, and it seems like it’s only affecting Sims 4 PS4 players. I don’t have a problem navigating through menus, I’m competent at that. I just don’t know why when I Favorited a bunch of stuff, none of it appeared on the My Favorites section.
This is more of a minor nuisance, but I’d be glad if there was a workaround to see my Favorited items in one place instead of searching for them individually.
Community ManagerHi @Telky_Telk,
Are you using the console to mark favorites in the Gallery or the website?
- EA_Lanna
Community ManagerI spoke with someone from EA last night, he suggested restoring the license for the game. He said the server is probably out of sync with the consoles since they had server problems. It worked for me!
