Forum Discussion

Rising Novice

8 days ago

Xbox one issues

I'm not sure if there was an update today or not but I logged into the game went to load my game and it said your neighborhoods have been uninstalled or disappeared you cannot save the game 🙄 or all...

Community Manager

7 days ago

Hi rockmissjess

Please follow these steps to be sure all your content is fully installed:

Highlight The Sims on the dashboard
Press the Menu button on the controller
Select "Manage Games and Add-ons"
You should see an option here to "Install" your DLC

For the crashing you're seeing, that's currently being tracked in the bug report here, please be sure to add your information into this bug report to help us further track the issue: [XB/PS] Console crashing after update 2.13