Forum Discussion

zoopyzoopy's avatar
zoopyzoopy
Seasoned Newcomer
3 months ago
Solved

Game Packs no longer purchased

I have been playing the sims 4 for years and have bought probably hundreds of dollars' worth of packs. After todays update, or whatever it was, on the EA app and even when I log on to the browser it ...
downloads
ea app
expansion packs
game packs
missing content
stuff packs
updates
  • EA_Solaire's avatar
    EA_Solaire
    3 months ago

    Hi there,

    If your game library isn't showing your add-ons in the EA app, then most likely you're logging into the EA app with the wrong login details. You need to login to the app with the same details that you originally purchased your content on, and you'll see everything available in your library to download and access again.

    Please also check your Order History in the EA app- if your Order History is showing as blank and you're not seeing any previous purchases you've made here, this is another way to verify that you're currently logging into the app with the incorrect login details. 

    I'd recommend checking any emails you have for the email receipt of your purchases so you know which account to login to the EA app to. If you need further help locating the correct login details, that's something live support can help with- you can reach out to live support by submitting a help request here: https://help.ea.com/help/faq/using-ea-help.   

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 months ago

Hi there,

If your game library isn't showing your add-ons in the EA app, then most likely you're logging into the EA app with the wrong login details. You need to login to the app with the same details that you originally purchased your content on, and you'll see everything available in your library to download and access again.

Please also check your Order History in the EA app- if your Order History is showing as blank and you're not seeing any previous purchases you've made here, this is another way to verify that you're currently logging into the app with the incorrect login details. 

I'd recommend checking any emails you have for the email receipt of your purchases so you know which account to login to the EA app to. If you need further help locating the correct login details, that's something live support can help with- you can reach out to live support by submitting a help request here: https://help.ea.com/help/faq/using-ea-help.   

  • StellatheBella's avatar
    StellatheBella
    Rising Novice
    2 months ago

    I would also ask that this post not be marked as solved as the problem has still not been addressed. It seems old solutions will not apply to this new issue.

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      2 months ago

      StellatheBella 

      If your purchases are not showing in the EA app, that's a way to verify that you're logging into a different EA account than the account the content was originally purchased on. You can view your order history here. 

      You'll want to contact live support for help with locating what account your content is linked with. You can contact live support here. 

      • StellatheBella's avatar
        StellatheBella
        Rising Novice
        14 days ago

        I have only one account and it's the same one I've always been signed in under. 

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