When I try to open the game it’s just stuck on the white loading screen forever. I’ve tried uninstalling the game fully. I’ve tried updating my pc. I’ve tried repairing the game. I have no mods and no cc. I have tried it ALL. Please somebody save me
502rjugwi46z If you haven't already, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.
If that doesn't or didn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
Unfortunately no progress. Here is the dxdiag. Thank you for your help!
HP gaming laptops often show a white screen at startup, and there are a few workarounds for this particular issue:
None of these works for everyone, but something almost always does, so keep trying the workarounds until you find one that lets you play.
Additionally, your dxdiag lists a number of crashes of one of the graphics drivers. A dxdiag doesn't give any indication of when these happened, either a time stamp or what else was running at the time, so I can't tell you whether they happened while you were trying to play Sims 4. But if none of the above helps you, the next step would be a clean uninstall and reinstall of the graphics drivers. Here's how:
Use the newest drivers HP provides for your laptop. Go here:
https://support.hp.com/us-en/drivers/laptops
Enter your serial number, choose your OS (just Windows 11 is fine) if prompted, click All Drivers, expand Driver-Graphics, and download the newest Intel and Nvidia drivers by version number. The first number matters most, e.g. 32 is newer than 31; after that, the last four numbers matter.
The proper order of operations is uninstall the Nvidia driver > uninstall the Intel driver > restart > reinstall the Intel driver > restart > reinstall the Nvidia driver > restart, all while your computer is offline.
