WitchLilith69 Do you use ReShade or GShade? If so, please remove it and repair Sims 4 (again, if you have already). And please go back to DirectX 11 mode, which should work fine on your computer.
If that's not the problem, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described. This is also a good place to look for any services belonging to Razer, as a couple of the crashes in your dxdiag look like the ones that Razer apps can trigger. Having a Razer mouse isn't by itself an issue.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.
If the game freezes or crashes in a clean boot, please try again, except with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
I don't use any Shade, I've spend the last few hours doing everything you said multiple times, eventually in different orders etc and still nothing. I've tried to look Razer programmes but the ones on their website don't seem to be on my pc unless the program file has a different name than the ones I can find on the website, is there a clear list I of programs/files I need to look for? also I'm not sure what programs I can safely end in task manager, can I close them all and hope for the best/restart if something goes wrong? and the clean reboot mentions a reset, does that mean I need to factory reset my pc again after this?
I'm currently downloading the game on an old pc to see if it works there, I'll update on that later
