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tpatykk's avatar
tpatykk
Seasoned Newcomer
3 months ago

HELPPPP APPRECIATED!! lost packs n failure to launch


I lost 14 packs. When the system did the big update when I logged back in they are now saying unowned and my family was bald and missing clothing. It back end must know the content is there cause townies   are also walking around bald n missing clothing as well as it identified missing items when I log in to play or visit a new location.  They were purchases with another username but for several months carried over until the update.

Alsooooooo
I keep randomly getting error msg when trying to open my games, Ive repairs several times. uninstalled and reinstalled. restarted my computer several times. Still getting an error  SIMS 4 AND SIMS Legacy.


Help is appreciated. Thank you

crashing
expansion packs
game packs
hardware
launching
missing content
stuff packs
updates

2 Replies

  • GoldiesBear's avatar
    GoldiesBear
    Seasoned Novice
    3 months ago

    thoguh this really blows big whale bubbles, im so glad to see im not the only one.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 months ago

    tpatykk  Please try clearing the EA App's cache:

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    and repairing the game (EA App > Sims 4 > Manage > Repair).  If that doesn't help, please clarify what you mean about the packs being under another username.  If they worked before, they should still work now; if they weren't tied to your current account, they shouldn't have worked at all.

    Please also post a screenshot of the error message you see when you try to play.

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