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Ryzzi-Dyzzi's avatar
Ryzzi-Dyzzi
New Rookie
5 days ago
Solved

Missing DLC and Get To Work missing!

I purchased Get To Work a fairly long time ago but it is now showing as not owned at all. I would like that back please! Also, all my other DLCs (mostly) are installed but showing as uninstalled in-...
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  • Ryzzi-Dyzzi's avatar
    Ryzzi-Dyzzi
    4 days ago

    Hi puzzleaddict. Thank you for the response. I just figured it all out and was just returning to update this post with how I resolved it! :) 
    As I mentioned above, I tried clearing the cache and reinstalling the DLCs (except for Get To Work, because it was not showing as owned). I went back into the game and THOUGHT it didn't work--but it did! The UI image in-game of my last played household showed them standing in their underwear so I assumed the DLC was still not installed in-game. HOWEVER I discovered when I opened Load Game the only DLC I was missing was Get To Work (meaning, everything else was now installed and in-game! yayyy). THEN, I was about to break down and buy Get To Work again but saw I didn't have my discount from my Xbox Gamepass membership that is still current. Then I did a search online and found that I could and should log into EA Games using the Xbox login icon on the login window. I did that and had full intention of proceeding to buy Get To Work but it showed as already owned!!! OMG! I then went into The Sims EA app store page and Manage Add-ons and there it was!!!! I downloaded it again and now everything is fixed! I'm so relieved.

    I'm a bit confused about why EA App didn't see Get To Work until I logged into EA App with the Xbox Gamepass icon. Could you help me understand that? Or maybe it is a coincidence since  you said it seemed to have been clearing up for others on it's own.

Ryzzi-Dyzzi's avatar
Ryzzi-Dyzzi
New Rookie
4 days ago

Hi puzzleaddict. Thank you for the response. I just figured it all out and was just returning to update this post with how I resolved it! :) 
As I mentioned above, I tried clearing the cache and reinstalling the DLCs (except for Get To Work, because it was not showing as owned). I went back into the game and THOUGHT it didn't work--but it did! The UI image in-game of my last played household showed them standing in their underwear so I assumed the DLC was still not installed in-game. HOWEVER I discovered when I opened Load Game the only DLC I was missing was Get To Work (meaning, everything else was now installed and in-game! yayyy). THEN, I was about to break down and buy Get To Work again but saw I didn't have my discount from my Xbox Gamepass membership that is still current. Then I did a search online and found that I could and should log into EA Games using the Xbox login icon on the login window. I did that and had full intention of proceeding to buy Get To Work but it showed as already owned!!! OMG! I then went into The Sims EA app store page and Manage Add-ons and there it was!!!! I downloaded it again and now everything is fixed! I'm so relieved.

I'm a bit confused about why EA App didn't see Get To Work until I logged into EA App with the Xbox Gamepass icon. Could you help me understand that? Or maybe it is a coincidence since  you said it seemed to have been clearing up for others on it's own.

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