Missing old DLC's bought from Steam if I open the game through EA app

Question

Hello everyone, I’ve recently had an uncomfortable experience while playing my game, The Sims 4. Whenever I launch The Sims 4 from the EA app, the DLC packs I previously purchased from Steam are hidden. Conversely, if I launch the game from the Steam app, the DLC packs I bought from the EA app are hidden when I enter CAS (Create A Sim), and I can’t access them. This issue never happened before. In the past, no matter which platform I purchased the DLCs from, the game would automatically sync and link everything together, allowing me to access all my DLC packs seamlessly. I’d like to resolve this issue. If anyone has experienced this before, please help me with a solution. Thank you

linatrandance · Answer

OMG , thank you so much , it literally worked out . I'm grateful for your instruction . Have a great day !

puzzlezaddict · Answer

Linatrandance&nbsp; Packs you buy in the EA App aren't supposed to work in Steam, so I'm surprised they ever did for you.&nbsp; Regardless, the way to fix this now is to uninstall both copies of Sims 4 and reinstall only through Steam.&nbsp; Clear the EA App's cache after uninstalling the game:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
After you reinstall through Steam, open the App, click Sims 4 &gt; Manage &gt; Manage add-ons, and download the packs you own there, but NOT a second copy of the base game.

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Missing old DLC's bought from Steam if I open the game through EA app

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