Re: Sims 4 won't launch in the EA app 20/01/2024

I'm sorry but I have the same problem and move the desktop does'nt work at all.

Open game in : C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin_LE

Problem solved for me

@emma_g345  To run a dxdiag, click the Windows key and R at the same time.  In the run box that appears in the lower-left corner of the screen, enter dxdiag .  Wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply in this thread.  Make sure to use "Reply" and not "Quick Reply," and click the Browse button next to the paper clip icon below the text field.

I seem to be having the same issue and I'm hoping you can help! I did what you recommended with dxdiag, see attached! 

Here's mine! @puzzlezaddict 

I’m having the same problem! And mine said this as well! Is it the update? It’s been working after the update up till now… then along comes the game not opening. Bookmarking for an answer! 

@emma_g345  Please uninstall the EA App with Revo Uninstaller (the free version is fine).  Restart your computer, reinstall the App, and try again to play.

If that doesn't help, do you now have a Sims 4 folder in Documents > Electronic Arts?  If so, please force the game to launch in windowed mode: open Options.ini, search for fullscreen , and set it to 0 (zero).  If you don't currently have a Sims 4 user folder, you can put your old one back, temporarily, and edit its copy of Options.ini, but please let me know whether you need to do this.

To figure out what antivirus you have, open Windows Settings > Security, and you should see it listed there.

@SkyeB666  What exactly happens when you try to launch the game?  Does it not open at all, does it throw an error, etc.?

For troubleshooting, try pausing OneDrive syncing; right-click the cloud icon in the lower-right corner of the screen to see the option.

If that doesn't help, try forcing the game to launch in windowed mode.  Go into Documents > Electronic Arts > The Sims 3, open Options.ini, search for fullscreen , and set it to 0 (zero).

If that doesn't help either, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent attempt to launch Sims 34 specifically after you've done the steps I listed.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

Here's the information I found when I used "perfmon /rel" - 

Description
Faulting Application Path: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EALaunchHelper.exe

Problem signature
Problem Event Name: BEX64
Application Name: EALaunchHelper.exe
Application Version: 13.96.0.5609
Application Timestamp: 65972121
Fault Module Name: ucrtbase.dll
Fault Module Version: 10.0.22621.2506
Fault Module Timestamp: 097c794c
Exception Offset: 000000000007f61e
Exception Code: c0000409
Exception Data: 0000000000000007
OS Version: 10.0.22621.2.0.0.768.101
Locale ID: 2057
Additional Information 1: c67f
Additional Information 2: c67fa4d04da54eb5a2181dd0cb76cda6
Additional Information 3: 19d0
Additional Information 4: 19d0490ed1d856fd6b764ab8592e5828

Extra information about the problem
Bucket ID: 60bcfe208befc6072345497fdf25a44e (1388596873667126350)

@emma_g345  Is this before or after uninstalling and reinstalling the EA App?  And did you use Revo or do a normal uninstall?  The normal way isn't nearly as thorough.  I ask because that would be the first suggestion if I saw this error.  So please do uninstall specifically with Revo if you haven't already.

If this is happening after you uninstalled the App with Revo, please run a couple of basic checks of your Windows system files:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes, and enter
• Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Run the EA App as an admin: right-click the desktop shortcut and select "Run as administrator."