Re: Unable to install Home Chef Hustle After Purchase

go to ea origin and click on manage games and it was there for me.

I cant I open the error reporter, and go down to where it tells me to click, to open a case and it takes me to a white page that says 

I did its a blank rectangle, i am assuming it will magically appear like it did for others, i have no problem being patient and waiting, the more pressing issue is the fact that it double billed me and trying to figure out a way to get that sorted

actually it just started downloading, now just need to get the double charge sorted

Hello, 

I am having the same issue. How do we fix this? I purchased it hours ago and its in my purchase history but the game won't download. 

Having the same issue. Ive uninstalled the game, verified files, cleared EA cache, nothing works. 

I'm also having the same issue. I purchased it hours ago and it still won't download and will not show up in my manage add ons section on the EA app. However it is showing up as purchased in my order history. For some reason the EA app is refusing to acknowledge that I bought it at all. 

I've reported it with the EA Error Reporter on the app. I can provide the report ID here if that helps.

It really is. I was so excited for this pack... Now extremely disappointed. 

my pack did download eventually, and by this morning, the double charges resolved themselves, hopefully everyone elses resolved as well! as annoying as it was that it happened, I am thankful that ea fixed it

The pack isn't downloading for me either. I got the confirmationemail and can see the pack in my library, but once I click download, it tells me the space it will take, I click, then it goes back to the first screen. I have over 600GB of free space. I'm not getting an error code at all. It just won't download.

I don't know about everyone else but mine is finally downloading. I thought I'd check tonight and noticed it seemed to be fixed so fingers crossed it downloads! Hopefully everyone else's gets fixed soon too!

@EA_Cade I made a report today (a03d67e3-46cf-495f-90a3-1f1ece9702fc)

Like others, the EA isn't recognising my purchase of the Home Chef Hustle pack. The paypal went through successfully (two payments were processed: 1 to EA Swiss Sarl which went through successfully, and one to Electronic Arts which is pending).  

I have logged out and back in again, rebooted my PC, and cleared the EA app's cache. The EA My Account website shows that I do own the pack. The Sims 4 game recognised I owned the pack but said it wasn't downloaded. Can you please look into this case for me?

@rmt0577 I did the exact same. Cleared the cache, logged out, restarted the app and my computer. I even completely uninstalled my game and reinstalled (which took forever) and it still refused to acknowledge that I bought it. I lodged a ticket yesterday morning. But mine is fixed now, a day and a half later. So EA must be getting somewhere with it. 

Purchased Home Chef Hustle today from Sims 4. It never downloaded. The option to download does not appear on the EA App. Just to purchase. My payment did go through and it shows in my history.

Error Report:5d525532-eef5-46c0-b3e7-641eee23245c9

Purchased the Home Chef pack today, 9/30, but it isn't downloadable. The only option the EA App gives is to purchase it again.

Error Report ID: b148f8ab-c657-4f71-97e8-7594ee4f96b4

I have the same issue, I purchased "Home chef hustle" but I cannot download it.

Error Report ID: c7ba0690-8961-4fdc-a2cb-498e26610aba

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@MyGalFriday wrote:

Purchased Home Chef Hustle today from Sims 4. It never downloaded. The option to download does not appear on the EA App. Just to purchase. My payment did go through and it shows in my history.

Error Report:5d525532-eef5-46c0-b3e7-641eee23245c9

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I was finally given the option to download Home Chef Hustle today, Monday Oct 2, after purchasing on Friday. I went through the same series of actions every day and today it worked. Final step each time was logging out of EA App and logging back in. 

Thank you! I couldn't download it either, but going into manage add-ons let me download it.

My Game will not let me download it either. 

CM Edit: Please don't share order numbers publicly. 

Mine won’t download either it’s soo annoying and frustrating! And I also purchased the pool pack too that’s not downloading either 😔😔