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Goldfishh16's avatar
Goldfishh16
Newcomer
11 days ago

Recent Update

I have an HP laptop and my game was not updating and showed a permissions error: failed to create a folder.

I tried many troubleshooting methods, including checking permissions for the EA folder and Sims 4 folder, running the EA app as an administrator, and clearing my cache. However, EA was not allowing me to repair SIMS, so I deleted the EA folder but copied everything inside to a USB. After reinstalling it and adding all the folders back, my game progress did not come back, and my mods didn't even pop up.

Please Help

crashing
custom content (cc)
ea app
install language
missing content
mods
updates

1 Reply

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    11 days ago

    Goldfishh16  This error is typically antivirus-related, so try setting an exception for EADesktop.exe.  Set exceptions for TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64 as well, or the Bin folder they're in.

    If this doesn't help, temporarily disable your antivirus, just long enough to update or repair the game.  As long as you don't do anything else at the same time, your computer should be safe, and you can reenable the AV and set the exceptions when you've confirmed that Sims 4 works again.  Please set the exceptions before you try to play with the AV enabled, or it may flag the game again.

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