My sims 4 recently updated and I haven’t played for a while, I have cleared cache and still cannot access the packs i own. It’s saying I don’t own any. How do i fix this? Ive redownloaded both EA and Sims 4 nothing working.
Lowkey_depressed Please check your Order History on ea.com and let me know what you find there. Your purchases may or may not show up, and if they do, please list their status: Completed, Processing, or Failed.
MurryMints10 It sounds like you may have signed into the wrong EA account, as in, not the one that owns these packs. It's a common mistake these days. Try signing in with any other email address you have access to; you can click "Forgot your password?" if you don't know what password you'd have used. Any address tied to an EA account should get a password-recovery email. Be sure to check the spam folder as well as the inbox.
For further help, please see the accepted solution of this thread:
https://answers.ea.com/t5/PC/Sims-4-Packs-missing-from-EA-app/td-p/12225497
I’m having this same issue and I know for a fact i’m signed into the correct account because I only have 1
