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FL1NTENSTE1N's avatar
FL1NTENSTE1N
Rising Rookie
6 days ago

Sims 4 Frequent Crahses

Before you ask: No, I never play with mods and have none installed. Yes, my OS is updated. Yes, my game is updated. Yes, I've repaired my game. Yes, I deleted and reinstalled the EA app. Yes, I've deleted the localthumbcache.package. Yes, I've deleted the onlinethumbnailcache folder. Yes, I renamed my Sims 4 folder and moved it to the desktop, yes, I started a new save . And yes, I've restarted my computer. 

I've been playing this game for over a decade, I know the basic and advanced troubleshooting methods better than I know my own parents, so I think its time EA address that they are the ones breaking this game, not the users. 

Ever since the Destroyed by Nature expansion pack came out, my game crashes about every 40 minutes. I know it's not just me having this problem as every simmer on YouTube is experiencing the same problem.

As a consumer, it's not to much to ask for a functional product, or a refund for the $1000+ we/I have spent on broken and unplayable DLC

Fix the frequent crashes

Thanks

crashing
ea app
expansion packs
game packs
graphics
lag
missing content
never cc or mods
stuff packs

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 days ago

    FL1NTENSTE1N​ vonNirgendwo​ Maria82​  If you'd like help troubleshooting the crashes, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    vonNirgendwo​  Please test with your Mods folder removed as well if you use any mods or custom content at all.  There are many causes of crashing, including some mods and cc, so it's critical to find out whether that's the case for you.

  • Maria82's avatar
    Maria82
    Seasoned Adventurer
    6 days ago

    Ever since installing the new pack, my game crashes too. Sometimes it is within minutes, other times I can play for a little longer before it happens. I also have tried everything to fix the issue myself. I do use mods, but I know they are not the issue because I removed them and started a new save file that also crashed.

  • vonNirgendwo's avatar
    vonNirgendwo
    Rising Newcomer
    6 days ago

    Thank you for posting this. I have the same issue since the recent update and I was going mad trying to find what mod is causing this (I have over 2000 and it never crashed before).

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