Sims 4 Keeps Crashing - Unknown Issue
Hi everyone, So back in January after the update dropped, I splurged and got the Laundry pack, Wedding Stories, Love struck and Get Famous DLC's. Ever since then, the game has stopped working. I can...
Forum Discussion
JoySkit Your dxdiag lists one crash of Sims 4 due to the Nvidia graphics driver, so please install the newest driver. Go here:
https://www.nvidia.com/en-us/drivers/
and download the Game Ready Driver. Run the installer as an admin: right-click the download and select "Run as administrator." Choose the Custom (not Express) install method, and check the box to perform a clean install. Restart afterwards and before trying to play.
If that doesn't help, please uninstall Razer's Game Manager Service, which is crashing repeatedly. You may be able to reinstall it, but please test with it removed.
If that doesn't help either, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
Did the clean install of drivers and got rid of Razers game manager....game is still crashing. Below is the report for the Sims and there's also one for the EA app.
Description
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Sims 4
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.113.291.1020
Application Timestamp: 67c616c9
Fault Module Name: python37_x64.dll
Fault Module Version: 3.7.150.1013
Fault Module Timestamp: 60905efa
Exception Code: c0000005
Exception Offset: 0000000000050f4d
OS Version: 10.0.22631.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 7b55
Additional Information 2: 7b55f376381efbc9f326bc7b61efab29
Additional Information 3: afd5
Additional Information 4: afd55c4e84551b7c459266abffbc3512
Extra information about the problem
Bucket ID: deaf4e7c7a1575cb7aa229cc672cd547 (1919142349094311239)
EA App
Description
Faulting Application Path: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe
Problem signature
Problem Event Name: BEX64
Application Name: EADesktop.exe
Application Version: 13.413.2.5924
Application Timestamp: 67c834be
Fault Module Name: libGLESv2.dll
Fault Module Version: 2.1.19909.0
Fault Module Timestamp: 63ced377
Exception Offset: 00000000004b7c55
Exception Code: c0000409
Exception Data: 0000000000000007
OS Version: 10.0.22631.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 24ae
Additional Information 2: 24ae23a0c94cd30dacb022db86a16626
Additional Information 3: 8a3f
Additional Information 4: 8a3f6aa928dd42635cf902c16fb57b13
Extra information about the problem
Bucket ID: 04404f97364f54efaf391936e37ce5fd (2249857212383815165)
