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feralmutt127's avatar
feralmutt127
Newcomer
15 days ago

sims 4 launches a clear window and then immediately closes

this issue as been happening for 12 hours. i have reinstalled sims 4 3 times, taken the game file out of my onedrive and unlinked my onedrive, restarted my pc idk how many times, tried launching with no mods in the folder, cleared cache on both ea and sims, checked for updates, and nothing is working. PLLEEEASE HELP i download the game through steam btw

5 Replies

  • AerionCross​  Yes, that counts as overclocking, and it could be unhealthy for your processor over the long term.  So it would be best to force the standard Intel limits, or at least set everything to auto.

    Please let me know whether the game currently crashes on default settings, and also with CPU Turbo Boost enabled, even if you don't want to use that setting long-term.

  • AerionCross's avatar
    AerionCross
    Seasoned Newcomer
    14 days ago

    Thank you for the reply does these count as overclocking syc all cores and made core ratio limit 57. everything else is factory setting. The turbo boost when off did work when i tried it a while ago it just kills performance tho and thats why i found this core fix idea and it was very stable  until the new update came out it just doesn't want to work all of a sudden. btw even if i make everything default setting in bios it still crashes. and updating bios just dont make sense to me when every other game works hours long no problems and to do that for 1 game that breaks every update seems crazy. I really do appreciate your

     time and help and im sorry if it sounds like im coming off strong or hostile its just this can be frustrating when you just want to click play and relax. Again thank you for your time

     

  • AerionCross​  These look like the typical crashes due to an overclocked processor.  So look for a BIOS update for your motherboard.  I can't see which board you have from your dxdiag due to how Asus doesn't list the model number.  But you can see the model printed directly on the board; google "[model number] drivers" and look for the Asus support page to find BIOS versions along with chipset drivers and other software.  Your current BIOS version is 4001.

    If that doesn't help, disable CPU Turbo Boost, which will be somewhere in the BIOS Advanced settings and may be called something slightly different.  But it should have Turbo in the name.

  • AerionCross's avatar
    AerionCross
    Seasoned Newcomer
    15 days ago

    Hello i want  you to just look at my  dxdiag report and tell me whats going on with this game or my computer just a heads up I dont crash on any games i play seems only sims 4 all setting max for all games no problem. i had an issue with the last update before this one was crashing during gameplay and in the Cas after about 15m  it would crash so I fixed it by sync all cores in bois that stopped the crashing did hard testing 5hour gameplay no problem left the game on in Cas for 12h no problem. now this update comes out and its 10x worse i cant load into game 90% of time with mods and without mods.  did clean wipe of game as well as all new saves and its just the same story i get into game 10% of time and when i load into games i will either crash in loading screen or after 5 to 15m of playing i crash. it just doesnt make sense for it to be hardware or software problems like i said im not having any issue anywhere on these games that eat your computer up. Thank you for you time and i would appreciate any insight of problem Thank you. 

  • feralmutt127​  Thanks for the dxdiag.  Most of the Sims 4 crashes it lists point to one component or another of the 2015 and newer VC++ runtimes, so please uninstall and reinstall those.  Open Windows Settings > Apps, scroll down to the Microsoft Visual C++ Redistributables, click any version from 2015 or newer, and uninstall.  (Don't touch the older versions.)  You can get new copies here:

    https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170

    You'll need both the x86 and x64 versions of the 2022 runtimes, but not the earlier ones.  Restart your computer after installing them and before trying to play.

    If that doesn't help, remove anything ReShade-related, repair the game (Steam > Sims 4 > Properties > Installed Files > Verify integrity of the game files), and try again.

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