Hello, I have a new phone and not sure how to transfer my existing The Sims Mobile account to it.I went to Play store and downloaded The Sims Mobile on my new phone, but when I opened its asking me to create, as if I'm new. I cannot open The sims mobile on my old phone because the last update I couldn't update it because the storage was full. Can you help, what can I do?

@cs2bgdxoextq Have you completed the tutorial yet on your new device? You need to complete the tutorial before you can restore your progress from your old phone.

Problem to transfer The Sims mobile existing account to new phone

18 Replies

EA_Solaire
Community Manager
3 years ago
Hi there @cs2bgdxoextq,

On your old phone, was your Sims Mobile game linked up to Google Play or Facebook, or were you playing through a guest account? You'd need to be sure you were linked up in order to transfer your progress over to another device.

If you were linked up to Google Play or Facebook, you'll need to first complete the tutorial in Sims Mobile on your new phone before you can restore your progress from your previous device.
cs2bgdxoextq
3 years ago
@EA_Solaire Hello, thanks for your reply. I have an account,I was not playing as a guest. I have been playing it for about 2 yrs. Google said yes the Developer should have my game Data.
cs2bgdxoextq
3 years ago
@EA_Solaire In chat yesterday EA agent said they will contact another department about that. I'm waiting.There really should be a way that players can restore & download their game data on their MOBILE for themselves too. For situations like this . I'm hoping the game data is restored, because it is fun and I did make a lot of progress in it. Can you see if the request was made?
EA_Solaire
Community Manager
3 years ago
@cs2bgdxoextq

Have you completed the tutorial yet on your new device? You need to complete the tutorial before you can restore your progress from your old phone.
cs2bgdxoextq
3 years ago
Hello, I have had this issue for weeks now and no resolution. Has anyone lost their saved Sims mobile game and was able to get it back, If so how?
I have been talking to too many Agents in Chat saying different things. I was told download in the Your Data in my account on EA, which I did and waited for an hour... Nothing happened.
Then another Chat Agent said no that won't work it's only for games played on the computer Not Mobile games.
I have not played for 1 month The Sims mobile. My old phone is now saying create a new sim (but I have been play for almost 2 yrs)
I want to get the Data that suppose to be saved because (I saved in EA and Google Play ) and download it in my new phone.
So has anyone actually restored their saved lost Sims Mobile game. Please help. Thanks.
EA_Lanna
Community Manager
3 years ago
Hi @cs2bgdxoextq,

If you linked your game to the Google Play Store, you can get back in the game and pick up where you left off by signing into the Google Play Store and launching the game again. Could you give that a go please?

- EA_Lanna
cs2bgdxoextq
3 years ago
Thanks for your reply. I have done that Installed the sims mobile on my new phone, but it's not opening as usual is asking for my age and when I enter it ask for me to create a Sim as if I'm new.
I checked around and I seen on Google yesterday in a settings Manage app my achievements and Level is still there but how do I get that back and install it?
cs2bgdxoextq
3 years ago
Hello, I have asked for help for weeks now,back and forth from Google to EA. Everyone saying something different. Google telling me the best way to restore my Sims Mobile game is going directly to the creator of the game EA.
Which I have done yet 1 month now still cannot get any solid help. Why?
I cleary see that my achievements and Level is there I seen it somewhere on Manage apps in Google.
But I cannot get to it. I start the game and it's asking for my date of birth and for me to create a new Sim. How do I get the DATA back?
Please can an expert of the Creator of the game help.
Ilois4
Hero+
3 years ago
@cs2bgdxoextq Hi, did you play through the tutorial? It includes creating a new sim and after playing the tutorial you’ll get an option to choose your old game.

I have merged your posts to keep the discussion in one thread.
cs2bgdxoextq
3 years ago
@Ilois4 Hello thanks for your reply,no I did not know that the full Tutorial meaning is to actually choose the new Sim and that I will have the option to choose my old Sim mobile game. But doesn't explain why my old phone was doing the same thing. I will try it. I will update here if it work