Load Error Code 800/801

That's the thing: we shouldn't be supposed to have a track of the lots and items we have.

The Sims 4 is a game about creating Sims and builds, and now they are saying that we can't do that because it will break our game. It's insane. 
They are basically destroying their selling point. 

Hi there,

I have been playing Sims 4 since 2016 and have a lot of legacy families.

I released that the last time I went onto sims 4 that many of my households were dying and the lots were being bulldozed. Really frustrating considering the time and money that has been put into this game, especially when EA said they are unable to do anything about it.

Then I login today to see that I can not recover any of my previous saves and an Error 801 comes up saying that I should restart the game. The game also won't load onto any household lots.

(also the game makes me update every time I go onto EA, I have repaired the game but it is still occurring)

If anyone has a solution, please help!

Playing on a MacBook Pro. 

This error occurs with and without mods and CC. It started in Willow Creek with the community lots, then slowly started to spread to my residential lots in Willow Creek. When I load into the lot via Build/Buy, the lot will be empty, and the surrounding lots I can see reverted back to the base game lots when I had previously customized them myself. If I try entering the lot with a sim, it does not let me and I just get Error Code 800. 

My game was already terrible, all the lots of willow creek disappeared, at least the family charged and I could put the house back and play, but from one moment to the next now it no longer works, I only get the error 800 and 801 all the time, please I can no longer play in willow creek and in the other worlds some lots have infinite loading screen

I have the same bug on many lots in willow creek, ITS TOTALLY FRUSTRATING WHY THE DEVELOPPERS DOESNT GIVE A **bleep**, I HAVE SIMS AND HOUSES SINCE 10 YEARS AND YOU WANT ME TO DELETE AND START AGAIN ARE YOU CRAZY ??? 🤬

backup saves

It happened to me after the purchase of for rent for the first time (loosing a decade of gameplay?) and I already rebuilt my save file three times since and deleted and reinstalled the game but it keeps on happening. I cannot play anymore!!!!  :'(

Hi, 

My game is currently unplayable and it's so frustrating. There's more than just one issue. I own most packs so I have spent so much money in game. I use mods. When I remove mods and start a new game the game functions at first because I only have 1 family ingame. Here's what has happened so far in order, roughly over the last year. 

1: Originating from that big lot in Willow creek I got the error 800 and couldn't go in. This later spread to other areas.

This corruption spread became significant and even if lots managed to load they loaded empty. 
I started a new save and was migrating lots. I was nearly done when I went into Willow creek and noticed the issue also spread to this save game.
When trying to recover older saves so I could get back the lots I noticed that my saves were deleted when I had not deleted them. I have been playing the same save game for years so all of that went down the drain. 
I created a third new save game. When migrating lots I noticed that things were deleting themselves from my save on my account, like they weren't with the other saved houses etc when I remember saving them. 
When I went into lots in Oasis springs and tried to bulldoze them they would not bulldoze and nothing would delete. I had only migrated houses for 2 towns and hadn't even added townies so this game is completely unplayable. 

I am very upset as I spent a lot of money and time not only in this game but on trying to make this game work. I just wish EA would fix this. Let me know what I should attach please.

Hey all, 

Quick update: At this point the investigating teams have been unable to reproduce this issue outside of the specific saves that have been provided to us where the issue is already occurring. 

Our teams are still investigating this issue, but would like to know if anyone could provide a save that has this issue occurring, and that has never had mods in their game. 

If you're seeing this without ever having had mods enabled in your game please do send me your save via the steps here and be sure to include a link to this thread so we can get it to the team ASAP. 

Thanks!

So I have the same problem. The first house in Willow was in the neighborhood yesterday and disappeared when I loaded it. Then furniture from an apartment building was floating next to the lot and on the lot. I quit the game without saving, removed all CC and mods, and had the same problem. Then I bulldozed and was able to fix the problem by placing a new house. This family is playable again. However, I still have families in Willow and Oasis. When I tried to load them today, I got error 800 for one in Willow and for three in Oasis. When I try to load the houses in build mode, the game takes forever and nothing happens. The houses with the cross worked, but the house without the top didn't.