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مرحباً فريق الدعم
مرحباً فريق الدعم لدي مشكلة في FC Mobile حيث تظهر لي رسالة خطأ عند محاولة الدخول أو تشغيل المباراة جربت استخدام بيانات الهاتف والواي فاي ونفس المشكلة موجودة حذفت اللعبة وأعدت تثبيتها مسحت ذاكرة التخزين المؤقت وجربت أكثر من اتصال بالإنترنت المشكلة تحدث فقط مع حسابي وعلى جهازي Samsung Galaxy A13 وعندما أجرب حسابي على هاتف آخر تعمل اللعبة بشكل طبيعي كما أن هواتف أصدقائي تشغل اللعبة بشكل طبيعي لذلك أعتقد أن المشكلة مرتبطة بحسابي مع هذا الجهاز أو ببيانات الحساب أرجو فحص الحساب من طرفكم والتأكد من عدم وجود حظر أو مشكلة في ربط الحساب بالجهاز أو أي خطأ في بيانات الحساب Uid 745873714631278592 شكراً لكمFC CHAMPION DISCONNECTION POMEGRANADE.
--- Hello EA Team, My ID: Nikhalosvail Issue: I keep getting Disconnection Error Pomegranate 0x01000014 on the loading screen "Connecting to the server... Loading gameplay resources". My internet is perfect. When it happens: After playing one good H2H match, next search gives Pomegranate and I lose stars and opponent gets walkover 3-0 win. Sometimes match loads but red wifi icon stays whole 90 mins and players are slow. I already tried Force Stop. This started after recent update. Please fix server .Disconnection Error0x04000000
This happened to me in last 2-3 days in fc mobile,everytime i try to go in h2h,whether it was in division rivals or ginga,it just disconnect me.For that reason in ginga i can't score 110 and claim top rewards. Please help me,fix that problem or at least give me lost points so i can finish ginga quest.Compaint about Player bug
Recent I Sign in Emiliano Martinez Using 52000 shards...but there is no match Between his ovr and his performance....Courtois ,costing only 18630 shards, delivers a much better performance than him....and even if I release him, I'm losing 40000 shard....So, is it a mistake to buy players based on a good OVR ?? if things continue like this, FC Mobile will lose Popularity....because gathering Shards is a real struggle...if Shards that that were so hard to earn get wasted like this, anyone would quit the game... Please solve this Problem....Either align the OVR and performance, or implement a System to sell or Exchange cards with the same stats. Thanks
Frame rate
The match frame rates drop from 60 to 30 frames after scooring any goal Maybe the celebration sceen have bugs. I fix the problem by minimize the app and go to the phone homescreen then back to the game page Then the frames back to 60 but that cost me some goals every time Plz fix that bug its really annoying meConnection problem
Hello EA FC Mobile Support, I am experiencing a connection/disconnection problem in FC Mobile that started on September 30, 2026. Whenever I try to play H2H or Manager Mode, the match disconnects shortly after it starts. The error displayed is: “Disconnection Error 0x04000000 – Sorry, a game error has occurred that has disconnected you from the match.” VSA works normally without any issues. I have already tested a different SIM/network, but the problem continues. Sometimes I am the player who gets disconnected, while on other occasions the game says my opponent has disconnected. This makes me believe there may be an issue affecting H2H and Manager Mode rather than my internet connection alone. Device: Infinix Smart 9 HD Network: MTN Nigeria (also tested another SIM) Affected modes: H2H and Manager Mode Working mode: VSA Error: 0x04000000Issue started: September 29, 2026I have attached a screenshot of the error.Please investigate this issue and let me know if you need my Player ID, connection information, or any additional details.Thank you.Fc mobile please fix this network disconnect glitch.
Whenever i start head 2 head match i got disconnected after kick off . Sometimes opponents disconnects. And i sometimes disconnected. Me or opponent one got disconnected. Please fix it . I got so frustrated. I lost many start . Too close to go 10 start at world champion . Because of this glitch...... 💔💔😭😞😞. Please fix .☹Red Alert🚨⚠️
🚨⚠️ URGENT — FC MOBILE IS CURRENTLY UNPLAYABLE Since today, many FC Mobile players are facing serious issues. The game is crashing/kicking players out automatically, making it impossible to play properly. On top of that, H2H matches are showing extremely poor network conditions even when our own internet connection is stable. This is affecting gameplay for a large number of players. EA, please investigate and fix these issues urgently. We have had enough of these problems. Players should not have to suffer because of server, connection, or game-related issues on EA’s side. We need a proper fix as soon as possible. Please take this seriously. 🚨Unfair match making
The H2H matchmaking system is completely unfair. I am currently at only 6 stars, yet I was matched against a player with 50 stars. There is no reasonable justification for a matchmaking gap this large. A player with 6 stars should not be placed against someone with 50 stars in a competitive mode. This creates an obvious imbalance and makes the outcome heavily dependent on the matchmaking system rather than the actual skill of the players. EA needs to fix the H2H matchmaking system and ensure that players are matched against opponents within a reasonable range of their current level In the attachments I put, you can clearly see the unfairness the unfair matchmaking brings.
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