Okay, i've just come back to this game after a year off and I'm loving the game again. However, the abandoned game penalty is beginning to really annoy me when its your servers problems that are kicking me out and i'm losing all my kills/assists and then losing 72 points?? why on earth would I quit the game when I'm in positive points! ridiculous and then I lose 72 points instead, since i'm currently plat. Connection to server time out (code:net) Connection rejected: invalid_token_no_markerThere was a problem processing game logic, please try again ------ weapons/mp_ability_heartbeat_sensor.nut #1055(client) entity is null......(what even is this one??????)These are some of the BS problems I've had....this happens at-least 2-3times a day now and no my connection is perfectly fine.This is a big problem for playing ranked games....especially when I end of losing points when I'm actually positive....this is not okay.Gamertag : HiddendingP.S. Sort out Seers...he's just to OP...passive is stupid that it has markers that shows you where people are and the fact that his tactical can stop healing/ reviving through walls plus shows an outline of the enemy as well as damaging 10hp...wow...just wow.end circle with 10+ teams and they pile on one squad who has someone down...thats 50+ damage through walls to the whole squad if everyone piles on that team....yes! cause that is okay. simply no words for how annoying and stupid this character is.

This is simply you saying that the problem is on my end and not yours yes?My connection is fine...I don't have lag in my games, only get disconnected every now and then which if I wasn't playing ranked. would be okay but since I am and I lose my kills/assists and then lose extra points because of abandoned game penalty....why do I lose my kills and assists??? what is the reason behind that...last game I got kicked I had 2kills and 1 assist and we came 2nd...thats 120 points - 36 so 84 points but nope I got -76...how is that okay? I just lost 160 points from being kicked out...not my connection problem....your servers kicked me. this has been happening since season 1 and you still want to pass the blame on to the players...absolute joke.

look, being disconnected from games can happen....happens on all games on all servers....my problem is that why are players who are clearly playing the game and not quitting on purpose being penalized for it.....its not like I or they are quitting for the sake of *not losing points* like with the old return to main screen glitch. Why am I or other players for that matter getting straight up minus points even though they are positive with kills/assists and placement. that is just ridiculous....

This doesn't answer my question of why I should I lose points when I'm in positive.....and ohh great a new one just now...code error: shoe....ddn't even get to select my character and ohh another -72 points...plus 10mins ban. why do you even have the 10mins ban? this is because you know people aren't quitting on purpose so you don't want to increase the time each time like it used to be cause then people would be in a uproar about it. if I was having the same error code each time I would consider it to be my problem but I've had 6 different error codes..this is a joke. why am I playing ranked games to lose points.....??? literally lose about 600 points+ from being kicked out of games.

@EA_Aljo I"m going to side with this guy on this one. Why should a player who is suffering disconnects be accountable for game point losses that cannot be accounted for either way. It's clear over the frustration that straight up game abandonment is NOT the issue. No one is going to take time to come to a forum to gripe about something they intentionally caused. So how about some feedback and process about why players are panelized for disconnects when it is out of their control? Instead of avoiding the OP's main topic point.

It actually does reconnect to the game sometimes......sometimes being not often at all...has happened 2 or three times during my whole time playing including before I quit....but by then I've died to the storm or a team and I'm just looking at my team mates...at-least I don't receive abandoning points. However....this guy is saying "we don't know whether it's a disconnect or someone pulling the plug".....erm so someone who is positive points would rather have 0 points or minus 72 points....yes!!! because that makes complete sense. why would anyone with positive points want to pull the plug???? please answer this question....your abandons game BS removes all kills and assists??? why is that even implemented.

Abandoned penalty for being kicked out of games. why??

45 Replies

EA_Aljo
Community Manager
4 years ago
Hi there, @hiddending.

This may be related to a connection issue. Take a look at our article for basic connection troubleshooting. You can also get some platform-specific help with these links -

Xbox

PlayStation

PC

Let me know what happens. Thanks!
hiddending
4 years ago
This is simply you saying that the problem is on my end and not yours yes?
My connection is fine...I don't have lag in my games, only get disconnected every now and then which if I wasn't playing ranked. would be okay but since I am and I lose my kills/assists and then lose extra points because of abandoned game penalty....why do I lose my kills and assists??? what is the reason behind that...last game I got kicked I had 2kills and 1 assist and we came 2nd...thats 120 points - 36 so 84 points but nope I got -76...how is that okay? I just lost 160 points from being kicked out...not my connection problem....your servers kicked me. this has been happening since season 1 and you still want to pass the blame on to the players...absolute joke.
EA_Aljo
Community Manager
4 years ago
@hiddending

I'm not saying the problem is definitely on your end. We just can't be sure without going through troubleshooting. If you change your mind about this and want to keep working on it, let me know. Otherwise, you'll just have to wait and see if we find any issues here.
hiddending
4 years ago
nothing wrong with my connection...everything is in working order.
I have also looked up the error codes, in which code:net is a server side issue and not a client side one...yet I get penalized for this? okay cool. Again with error code..invalid token..this seems like its also an error on behalf of your servers considering nothing on my side is restricted.
as for the heart beat...I'm guess this error is very new...obviously.. and its only happened once for me so far. but again obviously not my issue....how can an error involving seers ability be my issue???? and yet I got reduction of points for it.....thank you for asking me if I have connection problems regarding this error.
EA_Aljo
Community Manager
4 years ago
@hiddending

I don't have any details on the Seer issue, unfortunately. Without actually going through troubleshooting, we can't be sure there's nothing going on with your connection. Again, just let me know if you change your mind. Without that, I can't report this as an issue on our end.
hiddending
4 years ago
I'm not 100% what you want but I have used my MacBook for testing end to end connection (although i play via PS4)
here are my results for trace
1 172.20.10.1 (172.20.10.1) 4.075 ms 1.909 ms 1.477 ms
2 * * *
3 10.53.85.129 (10.53.85.129) 20.886 ms 28.882 ms 17.880 ms
4 10.53.62.82 (10.53.62.82) 20.929 ms
10.53.62.83 (10.53.62.83) 23.007 ms 25.751 ms
5 10.53.60.96 (10.53.60.96) 20.686 ms 23.411 ms 17.794 ms
6 10.53.60.131 (10.53.60.131) 20.918 ms 23.261 ms
10.53.60.130 (10.53.60.130) 20.073 ms
7 10.53.62.103 (10.53.62.103) 32.244 ms 20.948 ms
10.53.62.102 (10.53.62.102) 20.295 ms
8 * * *
9 10.53.166.81 (10.53.166.81) 28.963 ms 26.810 ms 18.898 ms
10 10.53.104.117 (10.53.104.117) 23.551 ms
10.53.104.121 (10.53.104.121) 30.142 ms 23.414 ms
11 10.53.119.26 (10.53.119.26) 57.254 ms
10.53.119.30 (10.53.119.30) 28.986 ms
10.53.119.26 (10.53.119.26) 30.036 ms
12 103.19.164.125 (103.19.164.125) 53.063 ms 25.502 ms 144.056 ms
13 hnk-b2-link.ip.twelve99.net (62.115.51.113) 171.678 ms 169.952 ms 343.472 ms
14 * * *
15 hnk-b1-link.ip.twelve99.net (62.115.135.142) 99.427 ms 63.699 ms 59.910 ms
16 * * *
17 sjo-b23-link.ip.twelve99.net (62.115.142.64) 222.060 ms 237.596 ms 307.826 ms
18 level3-ic333037-sjo-b21.ip.twelve99-cust.net (80.239.195.63) 306.261 ms 222.145 ms 213.091 ms
19 * * *
20 4.79.23.202 (4.79.23.202) 314.192 ms 299.616 ms 279.014 ms
21 159.153.92.10 (159.153.92.10) 284.939 ms 367.191 ms 409.318 ms
22 *
and for path.
1 172.20.10.1 (172.20.10.1) 2.779 ms 1.849 ms 1.981 ms 1.866 ms 1.843 ms 1.862 ms 1.853 ms 1.833 ms 2.827 ms 1.928 ms 2.077 ms 1.847 ms 2.060 ms 2.464 ms 3.555 ms 1.698 ms 1.775 ms 1.851 ms 2.041 ms 1.912 ms 3.859 ms 1.847 ms 1.720 ms 1.871 ms 2.116 ms 1.776 ms 3.538 ms 1.686 ms 1.780 ms 1.738 ms (0% loss)
2 *
\
EA_Aljo
Community Manager
4 years ago
@hiddending

If you happen to have access to a PC, please run the test there. It generates more in depth results. Regardless, those hops with *** in them mean there's a connection problem with that server. You also have some very high ping times, but that could be due to your location. This test server is in the US. If you're closer to Europe, it would be good to run the test again, but use the IP listed in the instructions for Europe instead.
hiddending
4 years ago
I only have my MacBook and I live in Vietnam so.....
hiddending
4 years ago
look, being disconnected from games can happen....happens on all games on all servers....my problem is that why are players who are clearly playing the game and not quitting on purpose being penalized for it.....its not like I or they are quitting for the sake of *not losing points* like with the old return to main screen glitch. Why am I or other players for that matter getting straight up minus points even though they are positive with kills/assists and placement. that is just ridiculous....
EA_Aljo
Community Manager
4 years ago
@hiddending

If you'd like to run the test again with the European server, there may be some different results. According to that test though, the node in your neighborhood is an issue. The Pathping is also not able to complete and is disconnecting at the same location as the Traceroute. This is all pointing to a problem your ISP needs to diagnose. You could try opening the ports for Apex. They are listed here. That may help.