Forum Discussion

8k606jfdxx73's avatar
8k606jfdxx73
3 years ago
Solved

Account unlink request

I don't understand, I made a request to untie my platform, my email was resolved, I thought I saw that my platform had been untied, but that's not the case. If anyone can help me

[CM - Edited title for clarity]

  • EA_Mako's avatar
    EA_Mako
    3 years ago

    Hey @8k606jfdxx73,

    I've moved your post out to its own thread here since it's more focused on a support issue with your account.

    If you tried going through these steps to unlink your account or had contacted support directly for assistance with an account link, but are still having issues, you'll need to reach back out to support.

    We are unable to make any changes to your account here on the forums. You can open a new case using the steps on the EA Help website to get in touch with our support team so they can assist further, or if you had previously opened a case you can resume it from your case history page to speak with support again for more assistance.

3 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @8k606jfdxx73,

    I've moved your post out to its own thread here since it's more focused on a support issue with your account.

    If you tried going through these steps to unlink your account or had contacted support directly for assistance with an account link, but are still having issues, you'll need to reach back out to support.

    We are unable to make any changes to your account here on the forums. You can open a new case using the steps on the EA Help website to get in touch with our support team so they can assist further, or if you had previously opened a case you can resume it from your case history page to speak with support again for more assistance.

  • 8k606jfdxx73's avatar
    8k606jfdxx73
    3 years ago
    @EA_Mako Thanks but I don't quite understand, I've heard players say that EA support can disassociate your game platform from your EA account even with the 6 month delay. I sent a request and they sent me an email telling me that my request had been made but still no change on my account... I can't send a new file on the same subject

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.38,535 PostsLatest Activity: 9 months ago