all party members must reach level 10 error

Hey @Tonyy611. 

Are you still getting this same error when you're trying to play? If so, can you tell me which platform you're playing on? 

/Kent

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@Tonyy611 wrote:
@EA_Kent Found the solution. Solution #1 on this Youtube vid.
https://www.youtube.com/watch?v=3j6bBeg00vg

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Thanks for following up!

So changing your DNS settings in Windows helped with this? 

/Kent

I'm on PS4 and this problem has been there for me as well. Tried changing the above given solution and changed the DNS servers but did not work

Hi @sidd8144_YT, 

There are some other things we can try which might help with the issues you've been seeing. A good place to start off would be with the basic connectivity steps from the EA Help website. If you're still running into the same issues afterward check out the PlayStation-specific steps as well. 

Let me know how that goes when you can. Thanks!

/Kent

That solution not working.I am on PC and if i try to go to main menu it says retrieving matchmaking list and then gives an error

Hi @tronlegacy001, 

What is that error message you've been seeing? Can you share the full error here? 

/Kent

@tronlegacy001 

Hmm, that's pretty strange. Have you tried repairing the game to see if that makes any difference at all? If you're using Origin you can right-click on Apex Legends in your Library and choose the Repair option when the menu pops up. 

If you're using Steam try verifying the integrity of the game files to see if that helps. For more information on how to verify the file integrity check out the Steam Support website. Let me know how that goes once you're able to give it a try. Thanks!

/Kent