apex account banned(live chat more than 100times ,phonecall and skype)

Game: apex

Issue: apex account banned

Complain time: over 100times( call.livechat and skype)

First of all, I am a player from s2 to s13. The game time is 4000 hours and the game recharge record is more than 4000 US dollars. But my kd is only 0.6 to 0.9. In August last year, the game environment of apex was very bad, and illegal software users attacked The game server crashed the game room, 90% of the players couldn't reconnect and would go to the game, and I couldn't connect to the game. Then a few days later I received the ban email and I started my appeal. I The number of complaints has exceeded 100, including live chat, email and skype calls, and even recharged 200 dollars to make international calls to your EA departments in the United States and Europe. The final result is that most of the customer service said that if my The case can be simply unblocked when handed over to them at the earliest time. I have been complaining like this. The customer service said that they have no authority to unblock me and the system does not allow it, so I hope you can help me in this situation.

You can also see a lot of customer service in my ea case trying to help me, but there is no way, I can only try to send you an email in the communit

Even in s2-s6, many illegal software players kill us in the game, this situation will not make me angry. But last August, I was very disappointed and helpless with the handling of apex games, illegal software users Attacked the game server and crashed the apex room, 90% of the players couldn't reconnect to the game. After that, my nightmare happened like this, more than 90 cases and 3 hours of skype calls, I also recharged $200 I made an international long-distance call to the US EA and European EA headquarters. Disappointment, helplessness, and confusion kept repeating in my mind. If justice cannot be done, why does God live in people's hearts? If players who abide by the rules of the game are banned, then Those illegal software users and why their rank scores are still rising. In the current situation, instead of solving illegal software users, EA has come to ban players like me who have played for a long time, which makes me even more distressed.

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I always insist that people are kind, and players who are kind and abide by the rules should not receive such unfair treatment. Once again, referring to the complaint process, ea's customer service also said that I did not use illegal software but could not explain why I was banned The reason. The rebuttal is to use the protocol to ban me (and I did not use illegal software). What happened to me for 8 months made me understand a truth. If the problem cannot be solved, then solve the person who reported the problem .
The last thing, I hope that the future game environment will be more fair and just, don’t let this situation happen again, just tell ea and the employees who have dealt with me more than 90 times with this incident, even if this is the case, I will not use illegal software , you can ban me with the protocol six bans whatever you want. So many attempts are useless and I clearly know it.

                                                                                               ------------ --------------------A player who always loves apex!!!!!!!!--------------------------------------