Can't play apex legends on main account/cant process game logic

When playing apex legends on STEAM/PC I cant get past the main menu because the game crashes when I press the start button on the main menu. Game will load a lobby just to crash back to main menu due to error code: sh_items.gnut 

#331

[UI]

GetCurrentPlaylistVarBool:

Have chatted with EA support for over 10 hours total and no one can give me a solution.