Forum Discussion

biubiuTresh's avatar
biubiuTresh
3 years ago
Solved

apex account banned(live chat more than 100times ,phonecall and skype)

apex account banned(780 legedn skins and play more than 4000hours) Game: apex Issue: apex account banned Complain time: over 100times( call.livechat and skype) First of all, I am a pl...
  • Asmodeus566's avatar
    Asmodeus566
    3 years ago

    @biubiuTresh 

    Thank you for your response.

    However if the ToS team has decided not to lift the ban then it will stay that way.

    Again we  here on the forum cannot assist you or anyone else with ban issues.

EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
3 years ago
Hey @biubiuTresh,

Like @Asmodeus566 already said, our terms of service team are the only ones with the power to lift your ban. If they've come to the conclusion that the ban was justified, and decide not to remove it, then I'm afraid there's nothing else I can recommend. We're not able to help with bans here on the forums. I'm afraid that, if after so any contacts they still haven't lifted the ban, then the ban is going to stay.
  • biubiuTresh's avatar
    biubiuTresh
    3 years ago

    Hi @EA_QueenBee 

    The crux of the problem is that I did not use illegal software, and your EA staff also admitted it, and explained that my account could not be removed from the system because of the reasons

    of your EA staff. Isn’t this inconsistent?
    You can even find records in EA contact history.
    And I tried 120 minutes of phone calls and 100 cantact ous, and the results I got from the early 10 ea staff were completely different from the later conclusions.
    I have sent the screenshot to your community message.

    Peace and love, if i was a cheater, i wont keep contacting EA

  • biubiuTresh's avatar
    biubiuTresh
    3 years ago

    For 8 months, I still don’t understand how inconsistent the attitudes of your more than 100 EA STAFFs are.


    What did the official customer service do in the early days are inconsistent with the statements of many customer service staff later (100-10=90).

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