Solved
Apex Coins missing after 24hours.
This has happened twice. I have bought 1000 apex coins and it has been 24 hours. I have been trying to contact EA help via Twitter, no response. Tried to contact via contacting EA through the website but it appears with no contact option other than the Answer HQ. What should i do next?
I can also provide proof of purchase.
Thanks.
- Hey @CheeseyMayhem,
Unfortunately this isn't something we can help with, but you should be able to reach out to live support via the following link:
https://help.ea.com/en/contact-us/
Try selecting different problem categories after you've chosen your product and platform. "Manage my account" -> "Hacked account" gives me the option fairly consistently to start a chat, just explain that it's really about missing Apex coins.
I'll share this with you just in case as well, to make sure that you have the right proof of purchase:
https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/
