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sonjtzu's avatar
sonjtzu
New Rookie
9 days ago
Solved

Banned After Account Was Hacked ,Appeals Ignored Despite Proof

Hi EA Team and Community,   I’m reaching out here because I’ve exhausted all other support options and I truly need help.   My Apex Legends account was hacked, and after working with EA support, ...
  • EA_Aljo's avatar
    EA_Aljo
    9 days ago

    Hello. I'm sorry to say, we're not able to directly help with bans over the EA Forums. If you have disputed the ban 3 times and it still hasn't been lifted, it will need to remain in place.

sonjtzu's avatar
sonjtzu
New Rookie
6 days ago

I've secured it and added a secondary email as well, but my appeals are still declined, i even show them the transcript of when i got my account back, idk what to do at this point, 40 appeals so far and same automated response 

Faucon_888's avatar
Faucon_888
Seasoned Newcomer
5 days ago

If it will console you a little, but I am in the same situation as you. A year ago, I was hacked and my account was permanently banned and despite too many attempts to unban it, I always get the same automatic message that clearly says Shut up, we are not going to unban you. I spent 300 euros and 1,300 hours on this account ;)

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