banned and can't start a case

I think I’m bothered the most by the look of the situation. I can only speak for myself, but I didn’t get any email that would anyhow explain if I got suspended or not. I opened my case yesterday via ea help, and today I cannot access the site ANY POSSIBLE WAY. I can browse ANY ea related site but support? No. Not logged in or logged out, no matter the browser, device. Anything.

i receive a email said i am permanently blocked , does that mean im permanently ban?

@Lunangine The timing isn't great alright, but these appear to be unrelated to each other.

For the support site issue, I'd like to check with anyone who's comfortable with using a command prompt in Windows, can you ping help.ea.com and then send me a DM with the response info you get (or just the first line really, it'll likely count 4 lost packets)?

@NoobNoSkill If that's what the mail says, that's a possibility, but you may be able to appeal. 

Thanks. 

@EA_David
We noticed that your EA account broke EA’s gameplay rules.

Because your account was cheating, we’ve permanently blocked your access to Apex Legends’ online features.
When we talk about cheating, we mean things like using external tools, performing in-game exploits, or abusing glitches or bugs.

this is what i received later as an e-mail. I guess this is for alt + F4, i never exploited that, used only when rage quit and this is a permaban???? No warning, nothing. just ban forever. Not even aimbot or any other cheating. This is my favorite game and i was really ready to invest in skins or battlepasses forever, but maybe one day you'll ban me again for such things like this.