Forum Discussion

ehlk2's avatar
ehlk2
5 years ago

banned by my support agent

Opened a ticket to follow up on a (very toxic) player I reported the day prior - a few days later I get a follow up on my ticket saying I've been banned for harassments. Has this happened to anyone?...
ehlkish's avatar
ehlkish
5 years ago

@EA_Mako  Just checking to see if there's any update on this. Sucks spending so much on a game + trying to help get toxic users removed - to then be banned for a week by chat support

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @ehlkish  @ehlk2,

This is with our ToS team still, so beyond that I'm afraid you'll need to wait for them to review it.

Unfortunately I don't have any other information aside from the current status of that issue, sorry. 

As an aside, I have removed a few posts that got off-track. There's no need to come into the thread just to doubt the OP or tell them to deal with something without knowing what was said, which really isn't appropriate for the forums either.

Thanks folks.

  • ehlkish's avatar
    ehlkish
    5 years ago

    @EA_Mako checking in on this - I’m on day 4 of a suspension for something I didn’t do. I’ve tried the call back option multiple times but no call. Is there no way to expedite a case that’s obviously a mistake? 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    5 years ago
    Hey @ehlkish,

    Speaking with an advisor directly wouldn't speed things along, I'm afraid. The ToS team is the only one able to review this, and that just depends on your place in their queue.

    They'll review those cases in the order received so there is not a way to expedite this, sorry.