Forum Discussion

Breke's avatar
Breke
Seasoned Novice
16 days ago

Can I appeal against the ban after being stolen?

If my account is blocked due to hacker intrusion, can I lift it through appeal? Is this correct?

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    16 days ago

    Hi there. You'll need to submit a dispute as we can't directly help with bans over the EA Forums. Instructions for submitting disputes can be found here. Thanks!

  • Breke's avatar
    Breke
    Seasoned Novice
    15 days ago

    Hey, first of all, thank you for taking time out of your busy schedule to reply to my post. I would like to ask if the ban caused by the cheating of the person who stole the account can be overturned. I have evidence that my account was logged in from another place on the same day. If you are willing to talk to me about this topic, I will talk about it in detail. If you are very busy, I am sorry that maybe I can only be unlucky.

  • Breke's avatar
    Breke
    Seasoned Novice
    14 days ago

    ThThank you for your reply, but I have a question, that is, my case is written with the words "waiting for translation". What is the reason for the cancellation due to overtime after that?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    14 days ago

    That's not a message I've seen before so I assume it means it needs to be translated.

    Have you already submitted 3 disputes and had them declined?