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minerkimbab's avatar
minerkimbab
Seasoned Newcomer
7 days ago

Case not applied

 

I launched Apex Legends after about five months, only to discover a few days ago that my account had been suspended for hacking. I submitted an appeal for my penalty, but no case has been created. I've tried using a private browsing window and a different browser, but still no case is generated. Is there no other way to communicate?

 

 

2 Replies

  • minerkimbab's avatar
    minerkimbab
    Seasoned Newcomer
    2 days ago

    Thanks for the reply, I've already tried this but haven't received a reply for 6 days

  • minerkimbab​ You could try creating a case from here: EA Help | Contact EA.

    If you are unable to create one after signing into your EA Account via the link above, click on "continue as a guest" and go from there:

    Next, fill out the boxes and be sure that "submit an appeal" is your reason for contacting EA Help:

    Hopefully this will help you with getting your case created!