EA deleted my account, ignoring my requests
I havent played any EA game for few years. And recently when I wanted to play Apex again, I found out that my account is banned. How could it get banned if I didnt even log in for few years? So year...
Forum Discussion
There are only my message there. No any replies below it.
I also used chat and advisor suggested me to create a case once again. he also tried to send me a code but it never came to my e-mail.
EA_Mako
Community Manager
Community ManagerHey Gogen135,
It looks like a link was provided with the response to your earlier case, but if you've already been able to get through to chat, you should be able to continue speaking with them there to get this cleared up. Note that if you're contacting through this account, the verification code would be coming to this email as well, not the one you're trying to recover.
I'd also make sure you're letting support know you're trying to recover a hacked account rather than appealing a ban. They'll need to help revert changes that were made (such as to the email) so you can access that account before more steps can be taken. If you contact about a banned account, they'll likely go through a different process and have you create an email appeal instead of helping recover the actual account first.
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- EA_Blueberry7 years ago
