INVALID_POINTER_READ_c0000005_r5apex.exe crash

i recently built a new system with the following specs

ryzen 3100

msi b550 gaming carbon

ballistix 16gb 3600 c16

wd blue 1tb nvme

corsair tx750m

rx 480 8gb

It played apex fine no crashing, i have since swapped the 3100 for a 3800x. since then the game crashes randomly usually in the first 5 minutes of starting the program longest it has went is 1 hour it never creates a apex_crash.txt and shows nothing in event views either crashpad/db folder is full off dump files which i opened in windbg all have the same invalid pointer read c0000005 r5apex.exe i also include dxdiag file.

Literally tried all of the fixes in the stickys, formatted comp and reistalled win 10, up to date drivers, every other game i have tried plays fine bf1 bfv minecraft ect, only apex is crashing, the system has never froze bsod or restarted, ran memtest for a few hours along with prime05 occt. system is fully stable, have even ran the system with core boost disabled and the ram at 2133 make no difference.

This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(25f0.2648): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v
ntdll!NtWaitForSingleObject+0x14:
00007ff9`c69ac034 c3 ret
0:000> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************

*** WARNING: Unable to verify checksum for mileswin64.dll

KEY_VALUES_STRING: 1

Key : AV.Fault
Value: Read

Key : Analysis.CPU.mSec
Value: 1202

Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DESKTOP-KIRHKHB

Key : Analysis.DebugData
Value: CreateObject

Key : Analysis.DebugModel
Value: CreateObject

Key : Analysis.Elapsed.mSec
Value: 6415

Key : Analysis.Memory.CommitPeak.Mb
Value: 316

Key : Analysis.System
Value: CreateObject

Key : Timeline.Process.Start.DeltaSec
Value: 160

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1

Key : WER.Process.Version
Value: 1.0.0.0

ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

CONTEXT: (.ecxr)
rax=000001fc85267220 rbx=0000000000000030 rcx=000001fc85267220
rdx=00007ff621315f68 rsi=00007ff621cce2e8 rdi=0000000000000030
rip=00007ff620a7b578 rsp=000000721c9ac3b0 rbp=000000721c9ac420
r8=00007ff620a7b640 r9=000000721c9ac480 r10=000001fd4c024540
r11=000000721c9ac3a0 r12=00000000ffffffff r13=000000721c9ac7c0
r14=00007ff621d4d6a8 r15=000000721c9ac470
iopl=0 nv up ei pl zr na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246
r5apex!LauncherMain+0x27d688:
00007ff6`20a7b578 80b8f807000000 cmp byte ptr [rax+7F8h],0 ds:000001fc`85267a18=??
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ff620a7b578 (r5apex!LauncherMain+0x000000000027d688)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 000001fc05267a18
Attempt to read from address 000001fc05267a18

PROCESS_NAME: r5apex.exe

READ_ADDRESS: 000001fc05267a18

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 000001fc05267a18

STACK_TEXT:
00000072`1c9ac3b0 00007ff6`20a90ece : 00007ff6`21ccdce8 00007ff6`2207cf20 00000000`00000000 c69241b9`c69241b9 : r5apex!LauncherMain+0x27d688
00000072`1c9ac440 00007ff6`20a92067 : 00000000`00000000 00000000`3be435a4 00000000`00000000 00000000`00000000 : r5apex!LauncherMain+0x292fde
00000072`1c9ac790 00007ff6`20a9af5c : 00007ff6`2207cf20 00000000`00000000 00007ff6`21ccdce8 00000000`0000ffff : r5apex!LauncherMain+0x294177
00000072`1c9ac880 00007ff6`209c408d : 000001fd`4c024540 00007ff6`220747a0 000001fd`4c024540 000001fd`4c027c10 : r5apex!LauncherMain+0x29d06c
00000072`1c9acd40 00007ff6`208ac264 : 000001fd`4c024540 000001fd`4c024540 00000000`00000000 000001fd`00000002 : r5apex!LauncherMain+0x1c619d
00000072`1c9acdd0 00007ff6`209c4dac : 000001fd`4c024540 00000000`00000000 00000072`1c9acf30 00007ff6`20a27eab : r5apex!LauncherMain+0xae374
00000072`1c9ace10 00007ff6`209c5bb0 : 00007ff6`2228f750 00000000`00000001 00000072`1c9ad160 00000000`00002b9a : r5apex!LauncherMain+0x1c6ebc
00000072`1c9ad060 00007ff6`209c730f : 00007ff6`2228f750 00000000`00000000 000001fd`4c024540 424a1668`41b35e00 : r5apex!LauncherMain+0x1c7cc0
00000072`1c9ad4c0 00007ff6`20660317 : 00007ff6`2228f750 00000000`00000000 00000000`3be43500 00000000`00000000 : r5apex!LauncherMain+0x1c941f
00000072`1c9ad540 00007ff6`2065e64b : 00000000`00000000 00000000`00000001 00000000`00000001 00000000`00000000 : r5apex+0x260317
00000072`1c9ad5a0 00007ff6`206dc197 : 00000000`00000001 00000072`1c9adb20 00000000`00000001 00000000`00000001 : r5apex+0x25e64b
00000072`1c9ad6a0 00007ff6`206dd976 : 00000000`00000001 00000000`00000001 00000072`1c9adb20 00000000`00000001 : r5apex+0x2dc197
00000072`1c9ad6e0 00007ff6`206e0a93 : 40634dda`a56803f5 00007ff6`3be435a4 00007ff6`2447a5d8 00000000`00000004 : r5apex+0x2dd976
00000072`1c9ad9b0 00007ff6`205ce954 : 000001fc`ee390af0 00000000`00000000 00007ff6`212d9e98 00007ff6`212d9b30 : r5apex+0x2e0a93
00000072`1c9ada20 00007ff6`205cf13d : 00007ff6`2447a5d8 00007ff6`2447a5d8 00007ff6`2447a5d8 00007ff6`215b9980 : r5apex+0x1ce954
00000072`1c9ae350 00007ff6`2062ed8f : 00007ff6`2447a5d8 40634dda`a56803f5 00007ff6`3be435a4 00000072`1c9ae4a0 : r5apex+0x1cf13d
00000072`1c9ae3a0 00007ff6`2070b014 : 00007ff6`00000100 40634dce`4f4e1bed 000001fc`e398ae20 00000000`00000000 : r5apex+0x22ed8f
00000072`1c9ae580 00007ff6`207fd2b2 : 00007ff6`212f5a18 00000000`00000003 00000072`1c9ae840 00000000`00000000 : r5apex!F+0x46b4
00000072`1c9ae5e0 00007ff6`20567f4d : 00000000`00000000 00000000`00000001 00000072`1c9ae840 ffffffff`ffffffff : r5apex!F+0xf6952
00000072`1c9ae6c0 00007ff6`207ff0e7 : 00007ff6`20567180 00007ff6`2130b220 00007ff6`20567180 00000000`00000000 : r5apex+0x167f4d
00000072`1c9ae6f0 00007ff6`207ff6a3 : 000001fc`00000001 00000000`0000000a 00000000`00000000 000001fc`e3744f46 : r5apex!LauncherMain+0x11f7
00000072`1c9af030 00007ff6`210ee17a : 00000000`0000000a 00000000`00000000 00007ff9`ad267380 00000072`1c9af200 : r5apex!LauncherMain+0x17b3
00000072`1c9af060 00007ff9`ad101050 : ffffffff`ffffffff ffffffff`ffffffff 00000072`1c9af2f0 894800e2`193a15ff : r5apex!GetDenuvoTimeTicketRequest+0xa76fa
00000072`1c9af0a0 00007ff9`ad0f8f82 : 00000072`1c9af2a8 00000072`1c9af2a8 000001fc`e37509e0 00000072`1c197050 : Activation64+0x11050
00000072`1c9af250 00007ff9`c5a47034 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Activation64+0x8f82
00000072`1c9af970 00007ff9`c695d0d1 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
00000072`1c9af9a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21

SYMBOL_NAME: r5apex!LauncherMain+27d688

MODULE_NAME: r5apex

IMAGE_NAME: r5apex.exe

STACK_COMMAND: ~0s ; .ecxr ; kb

FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_r5apex.exe!LauncherMain

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 1.0.0.0

FAILURE_ID_HASH: {c0fd3d4d-3768-5c0f-c677-2f2c69417268}

Followup: MachineOwner
---------

apex.txt7 KB

DxDiag3.txt77 KB

EA_Illium
5 years ago
@brickmortar Thank you again for confirming, I have shared this with the team, It's possible what we are running into is the same or similar to reports here.

There was an update yesterday, that was meant to fix some of the crashes as well as some other issues, I know swapping Hardware is a pain, but you can test and see if it keeps happening. If So I would recommend following the above link for updates or any workarounds shared, once the crashing should be completely taken care I can return here to update.

For visibility, I will resolve this post with this reply, but both you and others can add here or the above post if anything changes.

17 Replies

EA_Illium
EA Staff (Retired)
5 years ago
@brickmortar Can you try a Clean Boot and see if this issue continues?
brickmortar
5 years ago
Thanks for taking a look.
Have already tried clean boot, reinstalling vc runtimes, reinstalled origin deleted and redownloaded the game, since swapped my 3100 back in and the game is playable again, note this is not related to the current crash with the new update this problem existed prior to its release.
EA_Illium
EA Staff (Retired)
5 years ago
@brickmortar Interesting, so swapping back to the 3100 fixed immediately? (or was there t/s run after) also to check are there any programs (like cup tuning, etc that you were running)?
brickmortar
5 years ago
@EA_Illium yes runs fine on the 3100 and crashes on the 3800x, the 3800x is stable in every test i have tried it with, good temps, plays other games fine just crashes in apex
EA_Illium
EA Staff (Retired)
5 years ago
@brickmortar Thank you going to share this with the team, would mind sharing a DxDiag with us?
brickmortar
5 years ago
Attached cheers
DxDiag.txt77 KB
EA_Illium
EA Staff (Retired)
5 years ago
@brickmortar Thank you for this, after running this by my team I wanted to check does your PSU cover the increasing demand from the new hardware? Also where you able to check for any Bios updates?
brickmortar
5 years ago
Hi
Tried the three latest bios's from the msi website, the psu is a corsair tx750m i have monitored the voltage with hwinfo while playing voltages are well within spec.
EA_Illium
EA Staff (Retired)
5 years ago
@brickmortar Thank you again for confirming, I have shared this with the team, It's possible what we are running into is the same or similar to reports here.

There was an update yesterday, that was meant to fix some of the crashes as well as some other issues, I know swapping Hardware is a pain, but you can test and see if it keeps happening. If So I would recommend following the above link for updates or any workarounds shared, once the crashing should be completely taken care I can return here to update.

For visibility, I will resolve this post with this reply, but both you and others can add here or the above post if anything changes.
brickmortar
5 years ago
The problem is still present after the latest patch, not the same issue as in your link i get in to a match before the game crashes can; run about collect guns, shoot, kill, then it will randomly freeze the audio will continue playing for a few seconds then apex closes to desktop.