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brickmortar's avatar
brickmortar
5 years ago
Solved

INVALID_POINTER_READ_c0000005_r5apex.exe crash

Hi

i recently built a new system with the following specs

ryzen 3100

msi b550 gaming carbon

ballistix 16gb 3600 c16

wd blue 1tb nvme

corsair tx750m

rx 480 8gb

It played apex fine no crashing, i have since swapped the 3100 for a 3800x. since then the game crashes randomly usually in the first 5 minutes of starting the program longest it has went is 1 hour it never creates a apex_crash.txt and shows nothing in event views either crashpad/db folder is full off dump files which i opened in windbg all have the same invalid pointer read c0000005 r5apex.exe i also include dxdiag file.

Literally tried all of the fixes in the stickys, formatted comp and reistalled win 10, up to date drivers, every other game i have tried plays fine bf1 bfv minecraft ect, only apex is crashing, the system has never froze bsod or restarted, ran memtest for a few hours along with prime05 occt. system is fully stable, have even ran the system with core boost disabled and the ram at 2133 make no difference.

This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(25f0.2648): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v
ntdll!NtWaitForSingleObject+0x14:
00007ff9`c69ac034 c3 ret
0:000> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************

*** WARNING: Unable to verify checksum for mileswin64.dll

KEY_VALUES_STRING: 1

Key : AV.Fault
Value: Read

Key : Analysis.CPU.mSec
Value: 1202

Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DESKTOP-KIRHKHB

Key : Analysis.DebugData
Value: CreateObject

Key : Analysis.DebugModel
Value: CreateObject

Key : Analysis.Elapsed.mSec
Value: 6415

Key : Analysis.Memory.CommitPeak.Mb
Value: 316

Key : Analysis.System
Value: CreateObject

Key : Timeline.Process.Start.DeltaSec
Value: 160

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1

Key : WER.Process.Version
Value: 1.0.0.0


ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

CONTEXT: (.ecxr)
rax=000001fc85267220 rbx=0000000000000030 rcx=000001fc85267220
rdx=00007ff621315f68 rsi=00007ff621cce2e8 rdi=0000000000000030
rip=00007ff620a7b578 rsp=000000721c9ac3b0 rbp=000000721c9ac420
r8=00007ff620a7b640 r9=000000721c9ac480 r10=000001fd4c024540
r11=000000721c9ac3a0 r12=00000000ffffffff r13=000000721c9ac7c0
r14=00007ff621d4d6a8 r15=000000721c9ac470
iopl=0 nv up ei pl zr na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246
r5apex!LauncherMain+0x27d688:
00007ff6`20a7b578 80b8f807000000 cmp byte ptr [rax+7F8h],0 ds:000001fc`85267a18=??
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ff620a7b578 (r5apex!LauncherMain+0x000000000027d688)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 000001fc05267a18
Attempt to read from address 000001fc05267a18

PROCESS_NAME: r5apex.exe

READ_ADDRESS: 000001fc05267a18

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 000001fc05267a18

STACK_TEXT:
00000072`1c9ac3b0 00007ff6`20a90ece : 00007ff6`21ccdce8 00007ff6`2207cf20 00000000`00000000 c69241b9`c69241b9 : r5apex!LauncherMain+0x27d688
00000072`1c9ac440 00007ff6`20a92067 : 00000000`00000000 00000000`3be435a4 00000000`00000000 00000000`00000000 : r5apex!LauncherMain+0x292fde
00000072`1c9ac790 00007ff6`20a9af5c : 00007ff6`2207cf20 00000000`00000000 00007ff6`21ccdce8 00000000`0000ffff : r5apex!LauncherMain+0x294177
00000072`1c9ac880 00007ff6`209c408d : 000001fd`4c024540 00007ff6`220747a0 000001fd`4c024540 000001fd`4c027c10 : r5apex!LauncherMain+0x29d06c
00000072`1c9acd40 00007ff6`208ac264 : 000001fd`4c024540 000001fd`4c024540 00000000`00000000 000001fd`00000002 : r5apex!LauncherMain+0x1c619d
00000072`1c9acdd0 00007ff6`209c4dac : 000001fd`4c024540 00000000`00000000 00000072`1c9acf30 00007ff6`20a27eab : r5apex!LauncherMain+0xae374
00000072`1c9ace10 00007ff6`209c5bb0 : 00007ff6`2228f750 00000000`00000001 00000072`1c9ad160 00000000`00002b9a : r5apex!LauncherMain+0x1c6ebc
00000072`1c9ad060 00007ff6`209c730f : 00007ff6`2228f750 00000000`00000000 000001fd`4c024540 424a1668`41b35e00 : r5apex!LauncherMain+0x1c7cc0
00000072`1c9ad4c0 00007ff6`20660317 : 00007ff6`2228f750 00000000`00000000 00000000`3be43500 00000000`00000000 : r5apex!LauncherMain+0x1c941f
00000072`1c9ad540 00007ff6`2065e64b : 00000000`00000000 00000000`00000001 00000000`00000001 00000000`00000000 : r5apex+0x260317
00000072`1c9ad5a0 00007ff6`206dc197 : 00000000`00000001 00000072`1c9adb20 00000000`00000001 00000000`00000001 : r5apex+0x25e64b
00000072`1c9ad6a0 00007ff6`206dd976 : 00000000`00000001 00000000`00000001 00000072`1c9adb20 00000000`00000001 : r5apex+0x2dc197
00000072`1c9ad6e0 00007ff6`206e0a93 : 40634dda`a56803f5 00007ff6`3be435a4 00007ff6`2447a5d8 00000000`00000004 : r5apex+0x2dd976
00000072`1c9ad9b0 00007ff6`205ce954 : 000001fc`ee390af0 00000000`00000000 00007ff6`212d9e98 00007ff6`212d9b30 : r5apex+0x2e0a93
00000072`1c9ada20 00007ff6`205cf13d : 00007ff6`2447a5d8 00007ff6`2447a5d8 00007ff6`2447a5d8 00007ff6`215b9980 : r5apex+0x1ce954
00000072`1c9ae350 00007ff6`2062ed8f : 00007ff6`2447a5d8 40634dda`a56803f5 00007ff6`3be435a4 00000072`1c9ae4a0 : r5apex+0x1cf13d
00000072`1c9ae3a0 00007ff6`2070b014 : 00007ff6`00000100 40634dce`4f4e1bed 000001fc`e398ae20 00000000`00000000 : r5apex+0x22ed8f
00000072`1c9ae580 00007ff6`207fd2b2 : 00007ff6`212f5a18 00000000`00000003 00000072`1c9ae840 00000000`00000000 : r5apex!F+0x46b4
00000072`1c9ae5e0 00007ff6`20567f4d : 00000000`00000000 00000000`00000001 00000072`1c9ae840 ffffffff`ffffffff : r5apex!F+0xf6952
00000072`1c9ae6c0 00007ff6`207ff0e7 : 00007ff6`20567180 00007ff6`2130b220 00007ff6`20567180 00000000`00000000 : r5apex+0x167f4d
00000072`1c9ae6f0 00007ff6`207ff6a3 : 000001fc`00000001 00000000`0000000a 00000000`00000000 000001fc`e3744f46 : r5apex!LauncherMain+0x11f7
00000072`1c9af030 00007ff6`210ee17a : 00000000`0000000a 00000000`00000000 00007ff9`ad267380 00000072`1c9af200 : r5apex!LauncherMain+0x17b3
00000072`1c9af060 00007ff9`ad101050 : ffffffff`ffffffff ffffffff`ffffffff 00000072`1c9af2f0 894800e2`193a15ff : r5apex!GetDenuvoTimeTicketRequest+0xa76fa
00000072`1c9af0a0 00007ff9`ad0f8f82 : 00000072`1c9af2a8 00000072`1c9af2a8 000001fc`e37509e0 00000072`1c197050 : Activation64+0x11050
00000072`1c9af250 00007ff9`c5a47034 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Activation64+0x8f82
00000072`1c9af970 00007ff9`c695d0d1 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
00000072`1c9af9a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


SYMBOL_NAME: r5apex!LauncherMain+27d688

MODULE_NAME: r5apex

IMAGE_NAME: r5apex.exe

STACK_COMMAND: ~0s ; .ecxr ; kb

FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_r5apex.exe!LauncherMain

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 1.0.0.0

FAILURE_ID_HASH: {c0fd3d4d-3768-5c0f-c677-2f2c69417268}

Followup: MachineOwner
---------

  • EA_Illium's avatar
    EA_Illium
    5 years ago

    @brickmortar Thank you again for confirming, I have shared this with the team, It's possible what we are running into is the same or similar to reports here. 

    There was an update yesterday, that was meant to fix some of the crashes as well as some other issues, I know swapping Hardware is a pain, but you can test and see if it keeps happening. If So I would recommend following the above link for updates or any workarounds shared, once the crashing should be completely taken care I can return here to update. 

    For visibility, I will resolve this post with this reply, but both you and others can add here or the above post if anything changes. 

17 Replies

Show More
  • brickmortar's avatar
    brickmortar
    5 years ago

    Have a work around, set fixed all core overclock either in bios or ryzen master.

  • maxag0nTTV's avatar
    maxag0nTTV
    5 years ago

    When you say you've found a work around for this issue, could you provide a little more detail please? I'm running into an identical issue and would like to solve it, if possible.

  • Holsssx's avatar
    Holsssx
    5 years ago

    Sorry for the necro, having the exact same issues here, what did you to do to fix this?

  • Darkness93_yt's avatar
    Darkness93_yt
    Rising Traveler
    5 years ago

    I'm getting it too, here's one I prepared earlier (from about 20 mins ago): https://drive.google.com/file/d/16WXI1q2sbUPpnWqVRIMrulpF1q9civFJ/view?usp=sharing

    Main part of the error is still INVALID_POINTER_READ as below:

    SYMBOL_NAME:  r5apex!LauncherMain+20537

MODULE_NAME: r5apex

IMAGE_NAME:  r5apex.exe

STACK_COMMAND:  ~0s ; .ecxr ; kb

FAILURE_BUCKET_ID:  INVALID_POINTER_READ_c0000005_r5apex.exe!LauncherMain

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  1.0.0.0

FAILURE_ID_HASH:  {c0fd3d4d-3768-5c0f-c677-2f2c69417268}

Followup:     MachineOwner
---------
     
  • Mantikhore's avatar
    Mantikhore
    4 years ago

    Same here! Apex usually crashes after a couple of games

    i5-8500 
    Asus Cerebus1070Ti

    16 GB 2666



    EXCEPTION_RECORD: (.exr -1)
    ExceptionAddress: 00007ff7ecd2f5fe (r5apex+0x00000000003af5fe)
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 0000000000000001
    Parameter[1]: 0000000000000038
    Attempt to write to address 0000000000000038

    PROCESS_NAME: r5apex.exe

    WRITE_ADDRESS: 0000000000000038

    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

    EXCEPTION_CODE_STR: c0000005

    EXCEPTION_PARAMETER1: 0000000000000001

    EXCEPTION_PARAMETER2: 0000000000000038

    STACK_TEXT:
    00000059`1934dbb0 00007ff7`ecd26ea6 : 00000000`00000029 00000000`00000021 00000000`002dc6c0 00000000`00000100 : r5apex+0x3af5fe
    00000059`1934e4c0 00007ff7`ecb58882 : 00007ff7`f57853c0 00000000`01000000 00000000`00800d70 00000000`00800ba0 : r5apex+0x3a6ea6
    00000059`1934f6a0 00007ff7`ecd2594f : 00800ad0`00800f00 00000000`00000000 ffffffff`ffffffff ffffffff`ffffffff : r5apex+0x1d8882
    00000059`1934f6d0 00007ff7`ecda498d : 00000000`00000000 00000000`36630000 00000000`00000000 00000000`00000000 : r5apex+0x3a594f
    00000059`1934f730 00007ffd`28227034 : 00000000`00000000 00000000`00000000 00000000`00000000 00007ff7`ecda4950 : r5apex+0x42498d
    00000059`1934f770 00007ffd`29682651 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
    00000059`1934f7a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


    SYMBOL_NAME: r5apex+3af5fe

    MODULE_NAME: r5apex

    IMAGE_NAME: r5apex.exe

    STACK_COMMAND: ~17s ; .ecxr ; kb

    FAILURE_BUCKET_ID: NULL_CLASS_PTR_WRITE_c0000005_r5apex.exe!Unknown

    OS_VERSION: 10.0.19041.1

    BUILDLAB_STR: vb_release

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    FAILURE_ID_HASH: {9531f124-3878-e36a-2bfb-f36d8a933727}

    Followup: MachineOwner
    ---------

  • SYLVINGT's avatar
    SYLVINGT
    4 years ago

    Same problem since I installed season 12 :

    ASUS ROG STRIX G15

    Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.59 GHz

    NVIDIA GeForce RTX 2070

    *******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************


KEY_VALUES_STRING: 1

    Key  : AV.Dereference
    Value: NullClassPtr

    Key  : AV.Fault
    Value: Write

    Key  : Analysis.CPU.mSec
    Value: 5265

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 83333

    Key  : Analysis.Init.CPU.mSec
    Value: 140

    Key  : Analysis.Init.Elapsed.mSec
    Value: 50598

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 257

    Key  : Timeline.Process.Start.DeltaSec
    Value: 4899

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1

    Key  : WER.Process.Version
    Value: 1.0.0.0


FILE_IN_CAB:  752bc82e-6df5-45cb-8e0c-61ed29833ec5.dmp

CONTEXT:  (.ecxr)rax=0000000000001801 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000001a65 rsi=00007ff6beea3870 rdi=0000000000000001
rip=00007ff6b3aaf5fe rsp=000000f7f4b3dba0 rbp=0000000000000002
 r8=0000000000000025  r9=0000001802d7c238 r10=0000000000000069
r11=000000b8a8351cd0 r12=00007ff6bee97850 r13=0000000000000000
r14=00007ff6b3aa4ad0 r15=000000f7f4b3e4e0
iopl=0         nv up ei pl nz na pe nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
r5apex+0x3af5fe:
00007ff6`b3aaf5fe 66895138        mov     word ptr [rcx+38h],dx ds:00000000`00000038=????
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 00007ff6b3aaf5fe (r5apex+0x00000000003af5fe)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000001
   Parameter[1]: 0000000000000038
Attempt to write to address 0000000000000038

PROCESS_NAME:  r5apex.exe

WRITE_ADDRESS:  0000000000000038 

ERROR_CODE: (NTSTATUS) 0xc0000005 - L'instruction   0x%p emploie l'adresse m moire 0x%p. L' tat de la m moire ne peut pas  tre %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000001

EXCEPTION_PARAMETER2:  0000000000000038

STACK_TEXT:  
000000f7`f4b3dba0 00007ff6`b3aa6ea6     : 000000f7`00000029 00000000`00000025 00000000`002dc6c0 00000000`00000100 : r5apex+0x3af5fe
000000f7`f4b3e4b0 00007ff6`b38d8882     : 00007ff6`b38d8870 00000000`01000000 00000000`00e975a0 00000000`00e97420 : r5apex+0x3a6ea6
000000f7`f4b3f690 00007ff6`b3aa594f     : 00e97350`00ebba80 00000000`00000000 ffffffff`ffffffff ffffffff`ffffffff : r5apex+0x1d8882
000000f7`f4b3f6c0 00007ff6`b3b2498d     : 00000000`00000000 00000000`23920000 00000000`00000000 00000000`00000000 : r5apex+0x3a594f
000000f7`f4b3f720 00007ffc`bf847034     : 00000000`00000000 00000000`00000000 00000000`00000000 00007ff6`b3b24950 : r5apex+0x42498d
000000f7`f4b3f760 00007ffc`bfc22651     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
000000f7`f4b3f790 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


SYMBOL_NAME:  r5apex+3af5fe

MODULE_NAME: r5apex

IMAGE_NAME:  r5apex.exe

STACK_COMMAND:  ~23s; .ecxr ; kb

FAILURE_BUCKET_ID:  NULL_CLASS_PTR_WRITE_c0000005_r5apex.exe!Unknown

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  1.0.0.0

FAILURE_ID_HASH:  {9531f124-3878-e36a-2bfb-f36d8a933727}

Followup:     MachineOwner
---------
  • dusa303's avatar
    dusa303
    2 years ago

    Hello! When the RAM frequency is more than 3100 MHz, the game crashes without errors, even to the point that it causes the operating system to BSOD “MEMORY_MANAGEMENT” or “KERNEL_SECURITY_CHECK_FAILURE”, but saves the DMP files. The crash report is attached.

    FAILURE_BUCKET_ID:

    • INVALID_POINTER_READ_c0000005_d3d11.dll!CUseCountedObject_NOutermost::CDeviceChild_::Release
    • INVALID_POINTER_READ_c0000005_r5apex.exe!Unknown
    • SOFTWARE_NX_FAULT_c0000005_r5apex.exe!Unknown
    Computer Summary:
    CPU: Intel Core i7-12700KF, 4900 MHz
    GPU: NVIDIA GeForce RTX 3060 (12 GB)
    Motherboard: MSI Pro Z790-A WiFi DDR4
    DIMM2 & DIMM4: G.SKILL Trident Z Neo 32GB (2x16GB) DDR4 3200 MHz (F4-3200C16-16GTZN)
    PSU: GIGABYTE UD850GM 850W
     
    Previously, this problem was observed on the combination:
    CPU: Intel Core i7-7700K, 4500 MHz
    GPU: NVIDIA GeForce RTX 3060 (12 GB)
    Motherboard: ASUS TUF Z270 Mark 1
    DIMM2 & DIMM4: G.SKILL Trident Z Neo 32GB (2x16GB) DDR4 3200 MHz (F4-3200C16-16GTZN)
    PSU: Chieftec A-135 Series 1000W

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