Forum Discussion

OscarsFace's avatar
OscarsFace
6 years ago
Solved

legendary apex pack not giving legendary loot

Hello, I play on Xbox and my gamertag is FAT18021 Yesterday I updated to season 5 apex on my console, I purchased Loba with my tokens and played a little in training. after, I decided to open 8 Apex...
  • EA_Kent's avatar
    EA_Kent
    6 years ago

    @OscarsFace 

    Hmm, I see. 

    When you've got the chance I'd recommend reaching out to the EA Help team so they can pull up your account and take a look at the pack contents. For more details on how you can set up a case with them check out the EA Help website. 

    If you prefer you can also speak with them via Twitter or Facebook as well if that works better for you. 

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Hey @OscarsFace. 

Whenever you open up a pack in Apex Legends the pack contents are added to your account right then, regardless of if you actually view the pack opening animation or not. Is it possible that you may have received crafting metals from the pack you opened? Did you check and see if your balance of crafting metals changed after you opened them? 

/Kent

OscarsFace's avatar
OscarsFace
6 years ago

@EA_Kent 

I see, but I didn't receive any legendary items or crafting metals. just the loot from the packs.

also, it played the animation after the error appeared and they were definitely legendary packs as it showed the yellow lion pattern on the apex pack icon.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @OscarsFace 

    Hmm, I see. 

    When you've got the chance I'd recommend reaching out to the EA Help team so they can pull up your account and take a look at the pack contents. For more details on how you can set up a case with them check out the EA Help website. 

    If you prefer you can also speak with them via Twitter or Facebook as well if that works better for you. 

    /Kent