Forum Discussion

Zachrayisofflin

7 years ago

Solved

my account got banned in apex with no reason

EA_Darko
7 years ago
If you have a ToS sanction on your account @AndoVolution and @Zachrayisoffline then you will need to speak to our Terms of Service team.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

You can contact EA Help via the EA Help website. Detailed instructions on how to use the EA Help service can be found here.

Darko

32 Replies

Replies have been turned off for this discussion

Andulvar
Seasoned Novice
7 years ago
Same boat here, after 6 days they gave me a response saying I breached their procedures. Buy did not specify how or what exactly. Which I haven't unless someone reported me for some unknown reason. Best bet is to make a new account and be happy it's a free game.
EA_Darko
Community Manager
7 years ago
If you have a ToS sanction on your account @AndoVolution and @Zachrayisoffline then you will need to speak to our Terms of Service team.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

You can contact EA Help via the EA Help website. Detailed instructions on how to use the EA Help service can be found here.

Darko
Andulvar
Seasoned Novice
7 years ago
I have put in the form, and this is the email I got after sending another one as I was unhappy at the response. This one made me cancel my subscription and not bother anymore.
JaMussSharingan
7 years ago
[Edit - Admin.]
jiffzero
7 years ago
@AndoVolution i didnt do anything and am super friendly how is it possible that i was banned its something really frustrating i even bought the battle pass if i was a hacker why the hell i would do that
jiffzero
7 years ago
@EA_Darko would they send full details of why we were banned like we need the reason why since almost everybody here says they didnt do anything even after reading the terms i didnt do anything ive sent a request still waiting for the replay
EA_Darko
Community Manager
7 years ago
We are unable to discuss a ToS sanction on AHQ @jiffzero. Any questions you may have will have to be directed to our ToS team using the steps I posted above.

Darko
jiffzero
7 years ago
ive followed every step / everything u said
ik ur trying to help so pls help me season 2 is about to come and i reall want to play it with my account
as u can see in the photo asap still taking 3 days (almost 4)
i swear i didnt do anything that breaks the terms
p.s ive only played with a hacker and i can give his username i have a pic for that too
and still he didnt get banned and i did
pls reply asap @EA_Darko
EA_Darko
Community Manager
7 years ago
As I said previously @jiffzero we cannot assist with a ToS sanction on your account. You will need to wait to hear back from our Terms of Service team.

Darko
jiffzero
7 years ago
yeah man great
season 2 is here and i can get the pass
i cant play like this is depressing
thx for all the help @EA_Darko