my account got hacked.

ChurpySnyther​ I suggest that you contact EA Help as account related issues cannot be handled on the forums.

If your EA Account is still hacked and you are needing help with recovering it, you would need to contact EA Support.

> EA Help | What to do if your EA Account has been hacked

Midnight9746​ they told me to go here and request assistance here. they told me that ea support cannot help me retrieve my apex coins. 

Hey ChurpySnyther​,

I understand the advisor directed you to the forums, however I'm afraid we cannot make any changes to your account here - including restoring any Apex Coins lost during an account compromise. Sorry for the misunderstanding with that suggestion.

We have a bit more information about this situation in our Apex Coins article here, however the only situation where your Apex Coins will go into the negative is when you receive a refund or issue a chargeback for the payment method originally used to purchase those Apex Coins.

If this took place while someone else had control of your account, that's likely why you're seeing the negative balance now. If you'd like your account recovery looked into further, you would need to reach back out to support to have them review this again.

hello ​ EA_Mako​ 

thank you for the suggestion but I'm really lost they keep telling me to come to the forums and they say they can't do anything.

here is the conversation we are having:

<chat removed>

[CM - Edited support chat]

Hey ChurpySnyther​,

I can definitely see the discussion there, and absolutely understand they've sent you this way.

The forums are for discussion and feedback, so while we could certainly pass along feedback about something that happened in the game, we can't change it here. When it comes to a support issue like your account being compromised and needing restoration, that can only be done through the support team. 

We cannot change anything about your account here on the forums, sorry for the confusion here. I've passed along feedback about the instructions you've gotten from support, but you're welcome to do so through your case history page as well if you'd like. 

Update they told me to wait for 10 days and I'll see what happens from here 

EA_Mako​ Update on my account. so i received the account & did not play on it again i checks what was missing and characters where missing and apex points where missing. i could not play the game cause i was not able to cause i was Blocked and now i received an email saying that i broke the rules. my account was hacked and when i got it back this account is not usable. that is crazy EA. correct action ?