Hey!My buddy is having the same issue just as often as some others here. It's getting very frustrating for him to play and disheartening for us as his crew for him to go through it.I'm here in hopes to help solve the issue or at least give some details of my system.I personally have only ever seen a crash issue like this maybe once or twice. It really doesn't boil down to driver issues because so many people have reinstalled drivers but still encounter the issue. So that tells me (even as a very beginner developer) that its not the issue.My system is running a GTX 1650. Driver date: 2020-09-30.Driver version: 27.21.14.5671I'm not sure why my 1650 is working perfectly but someone else's RTX 2080 (much newer and benchmarking way better) is not.Could it be an issue with Hard drive or installed RAM not allowing data to be transferred properly?My RAM is 2 x 8GB G.Skill Ripjaws Vseries DDR4 and I have a 512GB WD blue nvme m.2 SSD plus a 2TB Seagate Barracuda.If there's others with a similar setup out there, are you having issues? [Admin - splitting this off to its own thread because the original was rather old and has been inactive for a while]

@EA_Kent Sadly the error came back after two days. I tried everything (firewall rules, reg fixes, run as administrator, repairing the game, reinstalling the game, clean boot etc. etc.)I ended up buying a new graphic card and now it seems to work. The problem started with the update for season 11 and I only had issues with Apex Legends. All other games worked.

Re: 0x887A0006-DXGI_ERROR_DEVICE_HUNG

21 Replies

EA_Kent
Community Manager
5 years ago
Hey @Matto13256723456,

I see this error a lot with RTX cards. In a few cases NVIDIA has put out new drivers that seem to fix it for a time, but eventually it starts popping up again. Some people have pointed to RAM clock speeds as a possible factor. Do you know if your friend is overclocking his RAM or any other hardware? If so, can he try reverting back to the factory clock speeds to test and see if that makes any difference at all?

Also, would you be able to grab a DxDiag from your friend and share it here? For more information on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread.

Thanks!

/Kent
LimonderoZ
5 years ago
After the Chaos Theory update (09.03.2021) game started crashing in more than 50% games with 0x887A0005 DXGI_ERROR_DEVICE_REMOVED (most of the times) and sometimes 0x887A0006 DXGI_ERROR_DEVICE_HUNG.
My PC:
GTX 1060 6GB
Ryzen 3600
32GB of 3200MHz RAM

Game installed on SSD.
DarthValtrex
Hero (Retired)
5 years ago
@LimonderoZ Have you tried this? https://youtu.be/Q_3dNxqYzP4
LimonderoZ
5 years ago
@DarthValtrex I'm playing in Steam and yes, I've tried to repair files.
LimonderoZ
5 years ago
BUMP
PackedNote72047
5 years ago
I keep getting my game crashing with the error code 'dxgi_error_device_hung'
How can i fix this?
Thanks
EA_Kent
Community Manager
5 years ago
Hey there,

Are either of you overclocking any of your hardware? If so, can you try reverting it back to the factory clock speed to test and see if that makes any difference at all?

/Kent
hoyce_gos
4 years ago
Hi!

I just solved this problem after weeks of crashes in Apex with the dxgi device hung error.

In my case the reason was that the OriginClientService.exe was not allowed through the firewall. I got help from the EA support and an article on the specific solution could be found here: https://help.ea.com/en/help/origin/origin/programs-that-may-cause-conflicts-with-origin/

I hope this can help someone else as well.
EA_Kent
Community Manager
4 years ago
@hoyce_gos

Thanks for sharing!
hoyce_gos
4 years ago
@EA_Kent Sadly the error came back after two days. I tried everything (firewall rules, reg fixes, run as administrator, repairing the game, reinstalling the game, clean boot etc. etc.)

I ended up buying a new graphic card and now it seems to work. The problem started with the update for season 11 and I only had issues with Apex Legends. All other games worked.