Re: Apex is unplayable and gives me code net

I’m just hoping there’s something in the update that may correct this, because honestly not being able to access our accounts especially if they’re currently holding unspent currency has got to be somehow legally wrong?  But I have no idea, just hope it’s good to go soon.

Hey all,

If you're seeing this happening with one specific account, that's something we've been tracking for a bit. The team is currently investigating, but I'm afraid I don't have any additional information to share. 

Thanks for bearing with us while this is under investigation. I'm sorry I don't have more details on this, but hopefully the issue will be resolved soon. 

/Kent

The update with season 8 had no effect on this issue.  Hopefully all the money you make is worth alienating a certain few people.  I’m thoroughly upset with how this has been handled.  It’s a joke!

Start contacting Microsoft/Sony for full refunds of all purchases. You have for all intents and purposes stolen money from your players and effectively said “we don’t know, thanks for the money though!” From what I’ve seen from other people class action lawsuits might be coming down the pipeline because this is nothing short of defrauding your customers. 

I certainly appreciate the response when everything just seems hopeless. Apex brings a lot of join to my life and many others here so its tough not having it around in its usual capacity. I guess at this point we just be patient and hope our main accounts aren't gone forever. 

Hey folks, 

I can definitely understand the frustration. I know this is a seriously upsetting issue, but please keep in mind that I'm not a developer. I can pass along reports to the Apex Legends team, but I don't have detailed insight on what exactly could be causing something like this to happen. 

I assure everyone that the team is currently investigating this issue and working on getting it fixed. We'll continue collecting and forwarding reports as we see them, and if I hear back with any additional updates I'll be sure to let everyone know. 

/Kent

@EA_KentI just feel like this issue isn’t getting prioritized just because it doesn’t affect that many people. Like the servers went down yesterday and the issue got fixed extremely fast. How can it take this long, is it lack of information from the players? I’l happily provide more info if it can help.

@EA_Kent Thanks homie, I know tensions get high dealing with people who have this amount of time and money invested in their accounts and you are all just trying to do your jobs.  At the end of the day it’s just a game and I’m sure everything is being done to repair the issue.  The only thing that has worried us all is how an issue of this degree has basically been left unknown to the public, when people don’t know what’s going on they jump to conclusions!  To help alleviate emotions getting too high, get Respawn to have more direct customer service or at least be able to give the players affected by issues this large an explanation to what’s going on.  People for the most part are very understanding, they just want transparency.

I stopped playing from mid season 7 it worked till then by restarting and logging in again but all of  a sudden it didn't, season 8 didn't fix it either , I can't even get into firing range

@EA_Kent Let the team know we appreciate the hard work! hopefully this will be fixed soon so i can get back to playing with my friends 🙂

also if it helps: i'll be able to play one game before code.net occurs, even if im AFK in the lobby. i understand its a server side issue, not much i can do.

Yeah let’s thank these guys as they push out another collection event. I’ll get right on buying that...oh wait.

@Objunior21 I also find it funny the big thread regarding this issue seems to have up and vanished. I am honestly blown away at the lack of transparency. I even had a comment removed in another thread where someone was JUST getting this issue and @EA_Kent didnt think it was relevant to the conversation to tell the person to not waste their time and to quit telling people how to fix something when they know full well this issue exists. They want people to just waste time doing other stuff so they have more time to fix it without actually admitting to the problem or providing any answers. 

It's been over a month since this post and I'm now having the same issues. Ive spent well over 500 dollars on this game and will get a refund if it's not resolved soon. So frustrating

Absolutely bro, ive spent over 1000 dollars in this game over the last 2 years and if it's not fixed within a reasonable time period I'll take legal actions. Im not going to be out all that money. I'm already out all the time i spent playing the game I will not let them rob me like that

Hi, if you're still locked out with a Code: Net please post your details in this thread: 

https://answers.ea.com/t5/Technical-Issues/Code-Net-info-gathering/m-p/10165227/thread-id/103733

We've gathered info from most folks in this thread already, but there's no harm in having a duplicates.