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  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @CitZ_72, 

    It looks like you attached an MSINFO rather than a DxDiag. I removed this attachment just because this file contains some information that we wouldn't want to be posted publicly. The article that I linked in my previous post should have steps on how to get a DxDiag file rather than an MSINFO. The DxDiag file doesn't have the same information that we shouldn't have publicly visible. 

    @MerkyDNB 

    I appreciate you sharing this! 

    Are you currently running any sort of RGB management software on your PC? If so, can you try disabling that to test and see if that makes any difference at all? We've seen some cases where EAC runs into issues with this type of software, so I am curious if this might be what's happening in this case as well. 

    /Kent