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sLaugR's avatar
sLaugR
6 years ago

Re: From Auckland to Singapore data servers - BAD LAG

Hello.

Unfortunately, none of this works. I've opened all the available ports required, tried putting my pc in DMZ, I already use a wired cable, router been restarted many times...

I will try UOTrace when I get home. 

9 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago
    @sLaugR Wanted to see if you have been able to generate a UOTrace, if so you can share it here so we can take a look at it.
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    @sLaugR Thank you for sharing this with us, looking at it you have high ping time and on the first test have packet loss as well. Can you try going through the steps here, to see if this can help us? If not we may need to share that report with your ISP. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago
    @sLaugR Was the DNS flush able to help? If not I would share these with your ISP to see if they can help with your connection to the server, it seems the last 5 or so hopes to our server start getting high ping times
  • sLaugR's avatar
    sLaugR
    6 years ago

    The round 2 of tests is after the DNS flush, so no, hasnt helped.

    I rent my apartment so not sure if my ISP Spark New Zealand will allow me to troubleshoot since I am not the account holder. My landlord is clueless when it comes to these things so won't know what to even talk about. 

    Is it definitely an ISP issue? Would showing them the data recorded be enough?

  • sLaugR's avatar
    sLaugR
    6 years ago

    Just speaking with my ISP (Spark New Zealand).

    Done some more tests and there doesn't seem to be any issues on their line they said. Advised to go back and speak with EA as its latency only to your Singapore servers.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago
    @sLaugR Based on the documents you shared it is still showing high ping times to our servers on the last few hopes, this would be something we would be unable to assist/change from our end.
  • sLaugR's avatar
    sLaugR
    5 years ago
    @EA_Illium Well what do you suggest? You guys saying it is not your end, my ISP saying it is not their end... Just played on Tokyo servers from New Zealand - meant to have 140 ping, I have 200 ping. Just tried Singapore servers (from New Zealand) and meant to have 120 ping, I have 240-260 ping.

    It is impossible to play ranked! I want to enjoy this season but I am close to uninstalling because this is just getting ridiculous...