Re: Game needs repairing multiple times

Hi @BigSnicks, 

What happens if you start up your PC in a Clean Boot before you play Apex Legends? I'm curious if there's something else running that could be conflicting with Apex Legends. 

For more details on how to set up a Clean Boot check out the EA Help website. Once you have the text file please let me know how it goes. Thanks! 

Interestingly no issues so i turned on my LG and Nvidia services and I get the below the next morning:

So I decided to disable the Nvidia items only and reboot (no repair):

On reboot with no repair the game opened right away, seems Nvidia is the culprit but they are all up to date so unsure what the issue is.

But it's not hurting anything so I will slowly turn other items on to see if it breaks.

Thanks for this, I would have never thought a clean boot would achieve much as I thought the shaders were corrupting. 

I really should have followed all the steps in the guides. I will keep you updated over the next couple of days in the event this was a random fluke.

It also seems Nvidia has removed the shader cache folder and setting so unsure if that was the culprit but then I would expect multiple posts about the issue.

Had one random crash in the lobby, rebooted the machine and the game loaded but freezes when the lobby enters:

Rebooted and ran repair:

Repair decided it needed to download 31.28GB

Uninstalling the GeForce experience and will let you know how this goes.

The game crashed after an hour or so of gaming. This time it let me load in again but crashed in the lobby. I  restarted the game again and in the lobby again, a friend joined, all the screens looked one colour and crashed again.

On top of uninstalling GeForce experience, I excluded the origin and apex folders from windows defender as I run no other security.

Running repair once again:

This time only 28MB repair:

Now after the small repair I try to launch the game and it loads the splash screen and then disappears and the origin window comes back.

Running a new repair and this time the fix is 5.4GB:

Event viewer only shows 

After the repair and reboot, this happens and normally I have to repair again but instead this time I turned off some of the startup services I turned on (only anydesk), rebooted twice and it worked again:

Will see how I go this time and next crash I am going to reboot a few times to see.

Is there a log so I can understand what keeps crashing?

Hey @BigSnicks, 

Easy Anti-Cheat and Autodesk software don't get along very well, I'm afraid. I've seen reports of issues like this happening with Maya and AutoCAD installed.

I'm afraid the only reliable workaround we've been able to find is removing the Autodesk programs. 

As far as logs go, Apex Legends should create an apex_crash.txt file in your Documents folder whenever it crashes. It will have the active processes at the time of the crash along with the crash dump file numbers. 

Surprisingly that's what I found on google but I am yet to see the crash file, it does not seem to create one.

AnyDesk is remote software like TeamViewer - wonder if at some point EAC has an issue with it but strangely my other games using EAC do not have an issue.

Is there a command that I can run to enable some debug or logging mode?

Recently I tried the steam installation but it seems it has similar troubles.

After a steam repair this message appeared:

It was 20.2MB, now I am not sure if it is having trouble with the small silent patches but definitely the error appears after any apex update.

The good news was this time through steam the repair resolved it quickly.

Had my first issue in a couple of weeks using steam.

Load the game one morning and the shader line popped up and got stuck.

Ended the process and ran the steam repair and the game loaded fine, got into a match and pak missing error appeared.

I closed the game again and ran another steam repair and this time it worked no issues.

None of the repairs took longer than a minute or two - no 40GB downloads etc.

same problem i have to delete pak like 12 gb and reinstall it....