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11 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @thexcruella we would ask that your DxDiag be in English, based on what I can see there are a number of errors there so the best thing to do is go ahead and run System File Checker tool to repair missing or corrupted system files:https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

    I would also recommend trying the game on a new Windows admin account to see if you have the same issue.

    Let us know how you get on.


    Darko

  • @EA_Darkohere's what I've tried so far:

    -clean boot

    -updating drivers

    -running apex steam and origin on admin mode

    -setting high performance for apex on graphic settings

    -deleting the game and re-installing to try it out on different platforms: steam,origin

    -using start-up configs

    -repairing game files,re-defining game files

    -cleaning caches and repairing corrupted system files

    -updating windows

    -changing every possible video settings in the game avaliable

    NONE of this has worked and your support team literally told me that there's no fix for this. Please help if you can, there's the report in english.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @thexcruella your DxDiag is showing a number of errors, I'd suggest trying the system file checker to see if it can fix any of them.


    Darko 

  • Yes I tried the system file checker and still didn't solve my issue. If the problem is about my computer then other games would've run issued too right? I play all the other games like Warzone,Valorant,Detroit,Gta V without any issues. Only problem I have is with Apex.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Just because some work does not mean that it is not a system issue @thexcruella.

    Your DxDiag is showing issues and I would recommend working them as some of the issues involved your WIndows account.


    Darko 

  • What kind of issues do you see if I may ask and how could I resolve them?

  • You wont. Its Respawn problem, not ours. I've got same problem, and tried every option. The problem starts with "Genesis" update. After the update, I got :

    -lobby 80-100% Apex CPU usage,

    -lags in game, mostly on new "Worlds Edge", less lags on Olympus. Sometimes randomly, 1 lag per whole game, sometime fps drop from locked +fps_max 60 on steam, to 4 (I locked FPS,   because im using streaming on 720p60, and no. The same thing occurs when Im not streaming)

    - combination of ctrl+alt+delete in game make it crash.

    - Replicator textures are not loading fully

    - Holosprays looks like made in MS Paint, because they're not loading fully.

    - If you gonna try to launch "shooting range", when you starting the game, you will reach 90 s freeze.

    And yes, I've did everything suggested. I've got newest graphic card software, my BIOS is ok. I've done DxDiag, and used OpenHardwareMonitor to check this. No, I dont have 144hz monitor. My monitor is 35' samsung with 75Hz refresh rate. I disabled antivirus, and firewall. I made rollback of drivers, then install it back. Apex Legends Reinstall. Checking settings, because maybe game after patch add something, or graphic card software. No.
    I feel like done. I waste 1/6 of my salary, to buy Revenant Heirloom Cosmetic, and won't play him, like I've played him in S8, or early S9? Come on.
    There's 2 problems. Respawn (EA) made a update, that made problem occurs in 2 cases :
    1. ) Intel CPU owners (I got Intel i5 2,9 Ghz)
    2. ) RTX Graphic Card Users - I got RTX 2060 6GB VRAM, so its not Intel Core 2 Duo 

    In this two cases, I met people with simmilar case - They own Intel CPU or Nvidia GPU.

    That's all folks.

    Pic rel with prove of how much memory can eat Apex Legends lobby

  • thexcruella's avatar
    thexcruella
    5 years ago

    @SmoothieMcSmooth Thanks for sharing I was literally having the same issue. I got really frustrated and deleted the game. Let’s see if they fix it in the new season or else it’s goodbye apex.