Forum Discussion
29 Replies
I have no clue to what account it was linked to since I did it years ago but I always used the same email so I used it
- @TheRedLion93 But when I logged in on pc and it logged me into my steam account that has nothing on it and that account was also in the same clan as my old account and when I clicked on it it showed me the same account I used on steam it's like my old account from xbox is just gone
- @TheRedLion93 And I can't even unlink my xbox account from my EA account because it tells me to wait till next year
Usually in cases like this, there could be 3 possibilities as to why this is happening.
Based of the thread from @EA_Mari : https://answers.ea.com/t5/Cross-Progression/Now-that-Cross-Progression-is-here-what-you-need-to-know/m-p/13260639#M4188
"Not all of my accounts were shown on the account merging screen:
Only accounts that were linked to the EA account at the time of receiving Cross progression are eligible to be merged together.
There are a few exceptions for accounts that will not be merged:
- Accounts that are linked to a different EA account
- Accounts that are banned
- Secondary accounts that were created after October 26th 2023"
Obviously, I would assume that neither of your accounts have been banned or made a secondary account after October 26th.
So you must have unlinked your main platform from your main EA Account. In this case since you can't unlink your platform, you can contact EA Support and speak with an advisor to assist you in linking the right platform. The link I provided here will show you steps on how to contact them: https://help.ea.com/en-us/help/faq/using-ea-help/
Let me know if you are successful in making the changes you need.
- @TheRedLion93 So where can I chat with the advisor because I can't see it
- @ReggieVeggieTTV
Apologies!
This link should give you the ability to get into direct contact with EA Support: https://help.ea.com/en/help-contact-us/?product=ea-account&category=manage-my-account&topic=login-ea-account - @TheRedLion93 Also I just opened my apex on the old xbox to see if I can even login to my old account and when I opened the game the account is gone and it's just a lvl 1 account it didn't even tell me to login with EA or anything
- @ReggieVeggieTTV
If you had previous progress on your Xbox, its most likely because wherever your Xbox was linked before has all of your saved data from Apex Legends. - @TheRedLion93 So basically I have to find out what EA account it was linked to but how do I even do that when I tried the 2 EA accounts I remember using and they both didn't work
- @ReggieVeggieTTV
Yes, but have 2 different EA Accounts will be eligible for merge (Which I understand you already are aware of).
I'm pretty sure by contact EA Support, they will show you the way in regards to what platform you had linked previously. Just hand them the right information they need to assist you. - @TheRedLion93 And since it was years ago even before season 1 of apex where I started playing I have no clue to what EA account it was binded because normally it was bound to this account and when I played on pc with this account I could see my old account in the clan I was in and it was still there but now when I tried the cross progression thing it deleted that account and put it as this account with this level and nothing on it and then when I unliked to try and link with another EA account I own it turns out that account was level 1 so idk
- @ReggieVeggieTTV
I understand.
Just try getting in contact with EA Support with the link I provided earlier and they will assist you in getting your Xbox progress back by linking the right EA Account. That's the only reason I believe you don't have anything on your Xbox is because of unlinking from one EA Account to the other (which could result to loss of progression.).
If you want to use the Xbox progress into you PC (Which is possible), you would need to link the PC under the EA Account that originally had your Xbox linked to. - @TheRedLion93 And if they can't help me?
- @TheRedLion93 Wait I think I found my old EA account that has all my progress but I can't unlink my xbox account from the other EA account and the advisors are not responding
- @ReggieVeggieTTV
When you say "Not responding" is there a wait time or you're not eligible to get in contact in general? - @TheRedLion93 It just tells me it's an open case and it told me at first it is a 20 min wait time but it's been more than an hour
- @ReggieVeggieTTV
Try refreshing and see if you can get into contact with them.
If not, you can try and email them as well: https://help.ea.com/en/help-contact-us/?product=apex-legends&topic=apex-cross-progression&category=game-information&subCategory=features - @TheRedLion93 I made a new case and it tells me to wait 1 minute so we will see otherwise I will email them
- @TheRedLion93 Will do hopefully they can help me because I had a lot of money on that account
- @TheRedLion93 Still don't hear anything from them
- @TheRedLion93 They send me an email do I reply to the email through email or do I resume my ticket that I made?
- @ReggieVeggieTTV
You already got into contact through email, might as well respond to see what they could do for you at this moment. - @TheRedLion93 All I got from them is 2 responses one asking me for emails and my xbox gamertag and the other asking me from what account I want to unlink my xbox from and what account to link it to but like I told them at the start I don't remember what EA account I used years ago to play apex on my xbox
- @ReggieVeggieTTV
Can you verify with them the emails that could be correlated with either/or EA Account?
