Forum Discussion

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Re: Re-install frequently

Something is definitely not right if you've got to reinstall the game over and over like that. When you have a chance could you pull up a DxDiag for us so we can take a look? That might help us narrow down what's going on. 

For more details on how to get a DxDiag check out the EA Help website. Once you have the file you can attach it to this thread. Thanks!

/Kent

2 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Thanks! I appreciate it.

    Looking through the DxDiag I noticed that you've got quite a few storage devices connected to your PC. Do you have Origin and your game library installed on the same drive? If not, could you try uninstalling Origin and reinstalling it so that they share the same storage device? I've seen cases where having them installed on separate drives can cause some weird issues. 

    Let me know if that helps at all. 

    /Kent